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Dialpad SupportMost contact centers are stitched together from tools that don't talk to each other — a phone system here, a chatbot there, a support queue that loses context the moment it changes hands. Dialpad Contact Center replaces that patchwork with one AI-native platform where voice, digital, and human agents work from the same intelligence. The difference is agentic action. Rather than summarizing a call after the fact, Dialpad's AI agents reason through the issue in real time and carry it to resolution on their own — no handoff required unless one actually adds value. Voice and data stop living in separate silos, so every channel feeds the same connected picture of the customer. That connected picture gets smarter with use. Dialpad is already past 775 million AI recaps, and every conversation adds to a base of intelligence that keeps improving resolution speed, agent output, and customer satisfaction over time. It's all run through Dialpad's Guardian layer, which keeps AI behavior secure, auditable, and within the boundaries enterprises expect. The result: up to 80% of tickets resolved without a person touching them, and a support team that spends its time on the cases that actually need human judgment — intelligence doing the routine work, people handling what matters. Skeptical an AI contact center can deliver on that? Dialpad's Proving Ground lets you pilot and measure real ROI before you commit, rather than adopting on promises alone.
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What is Plano?
Plano is a comprehensive AI delivery infrastructure platform designed to simplify the development, deployment, and operation of agentic applications. Built as an AI-native data plane and proxy layer, the platform handles the complex infrastructure components required to support modern AI agents at scale. Developers can leverage Plano to manage agent orchestration, intelligent model routing, observability, security controls, context engineering, and policy enforcement through a centralized architecture. The platform enables seamless integration with more than one language model provider through a unified API, reducing the complexity of multi-model deployments. Detailed tracing and monitoring capabilities provide deep insights into agent interactions, helping teams troubleshoot issues, improve reliability, and support reinforcement learning workflows. Plano’s architecture allows developers to continue using their preferred programming languages, frameworks, and development tools without introducing restrictive dependencies. Built-in guardrails help detect and mitigate risks such as jailbreak attempts while enforcing organizational policies across applications. The platform also supports reusable context engineering filters that improve agent responses and operational consistency. Organizations operating in regulated industries can deploy Plano on-premises to maintain greater control over sensitive data and infrastructure. Its configuration-driven approach simplifies deployment by allowing teams to define agent behavior, model preferences, and integrations through a streamlined setup process. By handling the underlying plumbing of AI systems, Plano empowers organizations to focus on innovation, accelerate development cycles, and deliver production-ready AI agents with greater confidence.
What is HiClaw?
HiClaw is an open-source multi-agent operating system built on the Matrix framework, enabling various AI agents to collaborate in Matrix rooms where their activities can be monitored by humans in real-time. The system is equipped with a Manager Agent that supervises several Worker Agents, effectively decomposing complex tasks to allow for parallel execution, which improves the handling of these sophisticated operations. Prioritizing enterprise-grade security and teamwork, HiClaw leverages the open Matrix instant messaging protocol, guaranteeing that all communications among agents are transparent, easily auditable, and suitable for distributed and federated environments. Humans can join any Matrix room at their discretion, providing them with the ability to observe agent conversations, intervene when necessary, or modify agent actions in real-time, thereby ensuring proper oversight and governance. This organized two-tier structure, comprising Manager and Worker Agents, establishes distinct responsibilities for each agent, making it easier to incorporate custom Worker Agents for various applications and encouraging flexibility within the system. As a result, HiClaw not only boosts operational efficiency but also opens doors for creative applications of AI collaboration in a wide array of contexts. Ultimately, the system's design supports a future where AI can work alongside humans seamlessly across different operational landscapes.
Integrations Supported
OpenAI
Amazon Web Services (AWS)
Envoy
Honeycomb
Integrations Supported
OpenAI
Claude
Claude Duet
Claude for Legal
Docker
GitHub
Hermes Agent
API Availability
Has API
API Availability
Has API
Pricing Information
Free
Free Version
Pricing Information
Free
Free Version
Supported Platforms
SaaS
On-Prem
Supported Platforms
Windows
Mac
Linux
Customer Service / Support
Web-Based Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Training Options
Documentation Hub
Company Facts
Organization Name
Katanemo Labs
Company Location
United States
Company Website
planoai.dev/
Company Facts
Organization Name
AgentScope
Date Founded
2025
Company Location
China
Company Website
hiclaw.io
Categories and Features
Categories and Features
Agentic AI
Not specified
Agentic Orchestration
Not specified