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What is PlaytestCloud?

PlaytestCloud makes it easier for video game creators to obtain essential feedback from gamers, allowing them to make significant improvements to their titles. Developers can confidently upload their game, concept, or prototype onto the Player Insights Platform, where they can define their target audience and specify the type of feedback that would be the most advantageous for their development process. The platform then connects with a meticulously chosen audience from a large global panel of 1.5 million players. These participants adhere to the given guidelines while their gameplay is captured for further analysis. After completing the testing phase, players are compensated for their involvement. Within a short timeframe of 48 hours, game studios receive extensive recordings, thorough transcripts, and insights driven by AI about their game, which can be leveraged to inform their enhancement strategies. This efficient process not only aids in development but also strengthens the relationship between developers and their gaming community. Ultimately, PlaytestCloud serves as a crucial bridge that enhances the overall gaming experience for both creators and players alike.

What is Cevro?

Cevro is a leading AI-driven customer support platform tailored for the fast-paced iGaming industry, providing intelligent automation that delivers personalized, VIP-level player support 24/7. The platform’s AI understands the nuances of gaming terminology, player behavior, and complex queries, enabling instant responses to 95% of player questions while seamlessly escalating more complicated issues to human agents. Supporting over 100 languages, Cevro ensures global reach and localized experiences for diverse player bases. Its compliance-ready framework incorporates responsible gaming protocols and regulatory monitoring, reducing risk for operators. The solution integrates easily with existing gaming ecosystems through flexible APIs and connectors for popular platforms such as Playtech, NetEnt, and IGT. Cevro automates support ticket volume by 80%, driving down costs and improving operational efficiency. Marketing automation capabilities further personalize player engagement with AI-driven campaigns. Leading operators have achieved rapid payback within six months and report an average 300% return on investment in the first year. The platform’s easy setup and configurable workflows empower teams to scale support effortlessly without increasing headcount. With trusted support from major iGaming brands worldwide, Cevro revolutionizes customer service by blending advanced AI with industry-specific expertise.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$299 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

PlaytestCloud

Date Founded

2012

Company Location

Germany

Company Website

www.playtestcloud.com

Company Facts

Organization Name

Cevro

Date Founded

2025

Company Location

United Arab Emirates

Company Website

cevro.ai

Categories and Features

Categories and Features

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