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What is Pointer?

Pointer functions as your AI assistant, seamlessly integrated into Google Docs to offer intelligent, real-time editing suggestions. Gone are the days of the cumbersome task of copying and pasting from ChatGPT or fixing formatting issues. Instead, you can enjoy streamlined recommendations that require minimal effort for approval. Imagine having a dedicated intern who rigorously follows your instructions, actively contributing to your document with suggestions right in Google Docs. This is the essence of Pointer AI! It goes beyond standard chat interfaces by directly providing suggestions for your approval, paired with insightful explanations that clarify the reasoning behind each change. Inspired by Claude's "Computer Use," Pointer AI is specifically designed for Google Docs, eliminating the hassle of transferring text from ChatGPT and resolving formatting errors. You will be amazed at how swiftly it incorporates your feedback, significantly enhancing your documents. Observing Pointer AI at work feels almost magical—your ideas are articulated with remarkable precision and speed. Each suggestion it provides aims to elevate the quality of your writing, ensuring that your work not only meets but surpasses expectations. With Pointer AI, the process of refining your documents becomes not just efficient but also enjoyable, making it a valuable tool for anyone looking to improve their writing.

What is Espressive Barista?

Espressive's Barista Agent Co-Pilot is an AI-powered solution designed to enhance service desk productivity by seamlessly interfacing with various platforms such as ServiceNow, CXone, AWS Connect, and Genesys. It features capabilities like New Ticket Enrichment, which utilizes AI to predict ticket information and retrieve relevant knowledge, alongside Barista Live Translation that facilitates effective multilingual communication among agents. Agents can easily engage with BaristaGPT during their ticket or chat interactions, giving them swift assistance and automation options. Additionally, the solution includes Automatic Knowledge Generation, which creates new knowledge articles from resolved tickets, thereby improving future problem-solving capabilities. By lowering the mean time to resolution (MTTR), increasing first call resolution rates, and minimizing escalations, Barista Agent Co-Pilot greatly enhances agent efficiency while also simplifying the onboarding process for new employees. This innovative tool not only optimizes operational effectiveness but also equips agents with the resources they need to provide exceptional service experiences, ensuring a higher level of customer satisfaction. With its comprehensive features, Barista Agent Co-Pilot is set to redefine service desk operations for the better.

Media

Media

Integrations Supported

Asset Panda
BambooHR
BitLocker
ClickUp
Freshservice
Genesys Cloud CX
Google Chrome
Google Docs
Google Workspace
Ivanti Application Control
Ivanti Neurons
Microsoft 365
Microsoft Teams
Ping Identity
SAP SuccessFactors
ServiceNow
Trello
Twilio
UiPath
Workday Adaptive Planning

Integrations Supported

Asset Panda
BambooHR
BitLocker
ClickUp
Freshservice
Genesys Cloud CX
Google Chrome
Google Docs
Google Workspace
Ivanti Application Control
Ivanti Neurons
Microsoft 365
Microsoft Teams
Ping Identity
SAP SuccessFactors
ServiceNow
Trello
Twilio
UiPath
Workday Adaptive Planning

API Availability

Has API

API Availability

Has API

Pricing Information

$19.95 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pointer

Date Founded

2024

Company Location

Serbia

Company Website

www.getpointer.ai/

Company Facts

Organization Name

Espressive

Date Founded

2017

Company Location

United States

Company Website

www.espressive.com/platform/products/agent-co-pilot

Categories and Features

Categories and Features

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