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What is Polar Studio?

The primary objective is crucial: delivering the ideal software solution customized for your organization. To accomplish this, we focus on comprehending your operations and defining your expectations for the new software. Our first interaction starts with a friendly chat where we introduce ourselves, but quickly transitions to a deeper exploration of your needs. Who are you and what are your specific requirements? What kind of influence do you aspire to have on your clientele? In your perspective, what defines an optimal and efficient process? Our dedication lies in maximizing your performance in various tasks. We help enhance your ideas, empowering you to provide outstanding service. We believe that you possess the vision, and our role is to listen closely and draw valuable insights from your story. After our initial introduction, we will present a customized proposal for your consideration. Once you approve, we will embark on the collaborative journey of developing your new software solution, making sure it aligns seamlessly with your objectives and ambitions. Your success remains our utmost priority, and together we will build something truly extraordinary that meets your needs and exceeds your expectations.

What is Gladly?

Gladly is the only customer experience platform powered by Customer AI that puts people—not tickets—at the center of every conversation. Built from the ground up for B2C brands, Gladly helps companies deliver radically personal and radically efficient service at scale. World-class brands like Crate & Barrel, Ulta Beauty, and TUMI use Gladly to serve millions of customers with empathy and precision. With every conversation, Gladly empowers teams to drive down operational costs while building long-term loyalty. At the heart of Gladly’s platform is Customer AI—an intelligence layer uniquely designed to understand, serve, and nurture customer relationships. It enables continuous, context-rich conversations across all channels, balancing automation and human connection for unmatched service outcomes. Gladly’s impact is proven: 240 million conversations powered by Customer AI, $510M in cumulative cost savings across customers, and a 65% average increase in CSAT scores. Gladly is the only CX platform designed to drive both radically personal experiences and real efficiency—without compromise. See a demo in action.

Media

Media

Integrations Supported

Integrations Supported

5X
Alhena
Assembled
Attentive
Boostopia
Calabrio Quality Management
Echo AI
Ema
Flip
Guru
Kindo
OmniPanel
Pandium
Refold
ReturnPro
Shopify
Thankful
Truto
Tymeline
Workers by Delos

API Availability

API Availability

Pricing Information

Pricing not provided
Free Version

Pricing Information

Contact Gladly for pricing details.

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Blue Polar Software

Company Location

Netherlands

Company Website

www.polarstudio.com

Company Facts

Organization Name

Gladly

Date Founded

2014

Company Location

United States

Company Website

www.gladly.ai/get-started/

Categories and Features

Application Development

Access Controls/Permissions
Code Assistance
Code Refactoring
Collaboration Tools
Compatibility Testing
Data Modeling
Deployment Management
No-Code
Reporting/Analytics
Source Control

Categories and Features

AI Customer Service

Not specified

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Progressive Dialer
Real-time Chat
Reporting/Analytics

Customer Self-Service

Not specified

Customer Service

Alerts / Escalation
Appointment Management
Knowledge Base
Live Chat
Performance Metrics
Self Service Portal
Surveys & Feedback
Workflow Management

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