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features
design
support

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What is Polar Studio?

The primary objective is crucial: delivering the ideal software solution customized for your organization. To accomplish this, we focus on comprehending your operations and defining your expectations for the new software. Our first interaction starts with a friendly chat where we introduce ourselves, but quickly transitions to a deeper exploration of your needs. Who are you and what are your specific requirements? What kind of influence do you aspire to have on your clientele? In your perspective, what defines an optimal and efficient process? Our dedication lies in maximizing your performance in various tasks. We help enhance your ideas, empowering you to provide outstanding service. We believe that you possess the vision, and our role is to listen closely and draw valuable insights from your story. After our initial introduction, we will present a customized proposal for your consideration. Once you approve, we will embark on the collaborative journey of developing your new software solution, making sure it aligns seamlessly with your objectives and ambitions. Your success remains our utmost priority, and together we will build something truly extraordinary that meets your needs and exceeds your expectations.

What is Gladly?

Gladly is the only customer experience platform powered by Customer AI that puts people—not tickets—at the center of every conversation. Built from the ground up for B2C brands, Gladly helps companies deliver radically personal and radically efficient service at scale. World-class brands like Crate & Barrel, Ulta Beauty, and TUMI use Gladly to serve millions of customers with empathy and precision. With every conversation, Gladly empowers teams to drive down operational costs while building long-term loyalty. At the heart of Gladly’s platform is Customer AI—an intelligence layer uniquely designed to understand, serve, and nurture customer relationships. It enables continuous, context-rich conversations across all channels, balancing automation and human connection for unmatched service outcomes. Gladly’s impact is proven: 240 million conversations powered by Customer AI, $510M in cumulative cost savings across customers, and a 65% average increase in CSAT scores. Gladly is the only CX platform designed to drive both radically personal experiences and real efficiency—without compromise. See a demo in action.

Media

Media

Integrations Supported

5X
Alhena
Assembled
Boostopia
Canopy
Echo AI
Ema
Endear
Flip
Forethought
Guru
Kindo
OmniPanel
Pandium
Refold
ReturnPro
Shopify
Thankful
Truto
Tymeline

Integrations Supported

5X
Alhena
Assembled
Boostopia
Canopy
Echo AI
Ema
Endear
Flip
Forethought
Guru
Kindo
OmniPanel
Pandium
Refold
ReturnPro
Shopify
Thankful
Truto
Tymeline

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Blue Polar Software

Company Location

Netherlands

Company Website

www.polarstudio.com

Company Facts

Organization Name

Gladly

Date Founded

2014

Company Location

United States

Company Website

www.gladly.ai/get-started/

Categories and Features

Application Development

Access Controls/Permissions
Code Assistance
Code Refactoring
Collaboration Tools
Compatibility Testing
Data Modeling
Debugging
Deployment Management
Graphical User Interface
Mobile Development
No-Code
Reporting/Analytics
Software Development
Source Control
Testing Management
Version Control
Web App Development

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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