LiveAgent Reviews & Ratings

LiveAgent

4.8 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 158 Ratings

Total 5 out of 5 stars
ease 4.5 out of 5 stars
features 4.5 out of 5 stars
design 4.5 out of 5 stars
support 5 out of 5 stars

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What is Postex?

Elevate your results by integrating automated digital communication with customers alongside efficient online payment solutions. Transform your communication tactics into engaging dialogues that enhance interaction and connection. Promote self-service options to speed up payment processes and ensure customers can manage their transactions effortlessly. Prioritize security and personalization by delivering messages through the most effective channels at the perfect times. Our committed team is ready to help you address any questions and manage upcoming deadlines effectively. Inspire your customers to make use of self-service features, automate follow-up actions, and improve overall satisfaction levels. Establish follow-up procedures using predefined timelines to enhance operational efficiency. Utilize a powerful self-learning algorithm to achieve peak performance. Benefit from ongoing, real-time insights into customer behaviors and outcomes, facilitating continuous enhancements and modifications. By adopting this forward-thinking strategy, your business will maintain its competitive edge in an ever-changing digital environment. Additionally, fostering a culture of adaptation will enable your business to thrive amid new challenges and opportunities.

What is LiveAgent?

LiveAgent is an all-in-one help desk and live chat solution that consolidates all your customer interactions into a unified hybrid ticketing platform, making everything easy to access and manage. It leverages a universal inbox, live chat in real time, an autonomous AI chatbot, an integrated call center, and a strong customer self-service portal. With numerous features like advanced automation rules, tags, and over 200 integrations, LiveAgent delivers powerful customer service software suitable for businesses of every size. Additionally, LiveAgent offers the fastest chat widget available today. Serving more than 150 million users globally, including brands such as BMW, Yamaha, Huawei, and Oxford University, LiveAgent is trusted worldwide. Join the hundreds of happy clients using LiveAgent to provide outstanding customer support. Try it free for 30 days—no credit card needed.

Media

Media

Integrations Supported

Integrations Supported

2Checkout
AdRem NetCrunch
Akita
CoreCommerce
Easyflow
Feederloop
Firmao CRM
InsertChat
Integrately
Joomla!
Klaus
LeadMaster
Mailchimp
Oxatis
Post Affiliate Pro
Revamp CRM
Simplesat
Slaask
Wufoo
Zight

API Availability

API Availability

Has API

Pricing Information

$10.00/month/user

Pricing Information

$15.00/month/user
Free - $0 per agent per month
Small plan - $15 per agent per month
Medium plan - $29 per agent per month
Large plan - $49 per agent per month
Enterprise plan - $69 per agent per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
24 Hour Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Postex Nederland B.V.

Date Founded

2014

Company Location

The Netherlands

Company Website

www.postex.com/en/platform/

Company Facts

Organization Name

Quality Unit

Date Founded

2004

Company Location

Slovakia

Company Website

www.liveagent.com/

Categories and Features

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
On-Demand Recording
Screen Activity Recording
Video Call Recording

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
IVR / Voice Recognition

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
File Sharing
IVR / Voice Recognition

Complaint Management

Case Management
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Multi-Channel Communications
On-Demand Communications
Personalization
Template Management
Video Content

Customer Engagement

Analytics
Communication Management
Community Management
Feedback Collection
Gamification
Live Chat
Video Content

Customer Satisfaction

Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Self-Service

Not specified

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Onboarding
Usage Tracking / Analytics

Email Management

Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Text to Speech
Voice Customization
Voice Mail

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Remote Support

File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Surveys & Feedback

Remote Work

Employee Monitoring
Live Chat
Remote Support
Softphone
Video Chat

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