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What is Powertech Password Self Help for IBM i?

Enabling users to reset their IBM i passwords on their own greatly reduces productivity obstacles for both the users and the IT support teams who typically manage these requests. This self-service method allows users to avoid the need for help desk tickets for password resets, thereby allowing IT staff to concentrate on more urgent technical challenges. Considering that password resets can account for nearly half of all help desk requests, the resulting gains in efficiency can be quite significant. To verify user identity and prevent unauthorized reset attempts, it is crucial to establish a series of challenge questions that users must answer accurately before a password reset is approved. Moreover, aligning system configurations with security measures is essential, which includes setting explicit rules about minimum password length, whether character repetition is permitted, and if the answers to security questions should be case-sensitive. These strategies not only strengthen security but also empower users by granting them greater control over their access credentials. Ultimately, this self-service capability can lead to increased user satisfaction and a more streamlined IT support process.

What is DaemonLayer?

DaemonLayer functions above your PSA, optimizing the repetitive tasks linked to Microsoft 365 requests that frequently consume valuable time for engineers. It autonomously handles processes such as resetting passwords, modifying groups, adjusting mailbox permissions, updating users, assigning licenses, and configuring out-of-office settings, all without needing technician intervention. Incoming support emails are automatically classified and triaged using advanced AI technology, directing them to your service desk with all essential context already compiled. Even before the triage is completed, DaemonLayer collects information on the M365 user, examines previous tickets for any associated problems, evaluates the confidence level of the situation, and suggests the most suitable technician, accomplishing this in under four seconds. Additionally, it boasts seamless two-way integration with ConnectWise and Autotask, enabling PSA embedded panels to showcase triage summaries, duplicate notifications, and workflow approvals directly within your ticketing system. It also incorporates a trust-based change authorization framework designed to manage sensitive tasks, featuring customizable human-in-the-loop approval checkpoints that enhance both security and accountability. With these advanced features, DaemonLayer not only significantly increases efficiency but also alleviates the burden on IT teams, allowing them to focus on more strategic initiatives and complex problem-solving.

Media

Media

No images available

Integrations Supported

Autotask PSA
ConnectWise PSA
IBM i
Microsoft 365
Powertech Multi-Factor Authentication

Integrations Supported

Autotask PSA
ConnectWise PSA
IBM i
Microsoft 365
Powertech Multi-Factor Authentication

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

£99/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Fortra

Company Location

United States

Company Website

www.fortra.com/products/password-self-service-tool-ibm-i

Company Facts

Organization Name

Silent Signal Ltd

Date Founded

2025

Company Location

United Kingdom

Company Website

daemonlayer.com

Categories and Features

Self-Service Password Reset (SSPR)

Access Control
Alerts / Notifications
Application Security
Compliance Management
Credential Management
Employee Directory
Group Passwords
Password Database
Password Management
Reminders
Reporting / Analytics
Single Sign On
Two-Factor Authentication (2FA)

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