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Ratings and Reviews 0 Ratings
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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is Predator?
Predator is designed to aid organizations in detecting and preventing fraudulent activities while ensuring compliance with Anti-Money Laundering (AML) regulations. This innovative platform offers ongoing monitoring of transactions through various channels, including ATMs, credit cards, digital wallets, and online banking options. By employing a blend of machine learning algorithms and rule-based detection techniques, it identifies irregular patterns and behaviors in customer transactions, enabling swift action to mitigate potential fraud. The system is adaptable, allowing businesses to respond to changing global regulations by adjusting risk metrics, creating customized rules, and establishing workflows tailored to their specific AML requirements. Additionally, it enhances operational efficiency through optimized case management, prioritizing essential alerts and supporting detailed investigations. With GBG's Transaction Monitoring solution, organizations can rely on robust data security assured by ISO 27001:2013 certification, and benefit from 24/7 assistance to tackle any challenges that arise. This empowers businesses not only to meet regulatory demands but also to strengthen their overall fraud prevention measures effectively, ensuring a comprehensive approach to financial security.
What is GrabDefence?
GrabDefence is an advanced anti-fraud technology suite developed by Grab, the leading super app in Southeast Asia, aimed at helping businesses protect their platforms from fraudulent activities. Leveraging Grab's extensive data capabilities and expertise in fraud prevention, GrabDefence offers a comprehensive solution that includes fraud detection, prevention, and management features. The platform assesses fraud risk scores associated with users, devices, and transactions to pinpoint high-risk activities. Additionally, it allows for the implementation of either standard or customized fraud screening rules, ensuring real-time protection for applications while providing data visualization tools to monitor the effectiveness of these rules, conduct investigations, and evaluate cases. By integrating GrabDefence into their operations, businesses can significantly strengthen the security of their technological infrastructures and transaction processes, thereby reducing potential losses from fraud and enhancing user trust. This suite not only enables organizations to respond quickly to fraudulent activities but also provides valuable insights that allow them to refine their strategies and improve their defenses over time. Ultimately, GrabDefence stands as a vital resource for any business looking to fortify its operations against the ever-evolving landscape of fraud.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Free
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
GBG Plc
Date Founded
1989
Company Location
United States
Company Website
www.gbgplc.com/apac/products/transaction-monitoring/
Company Facts
Organization Name
Grab
Date Founded
2010
Company Location
Singapore
Company Website
defence.grab.com