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Ratings and Reviews 3 Ratings
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What is PrediCX?
Your contact center is a crucial yet frequently underestimated resource within your organization, consistently providing valuable insights derived from customer interactions. PrediCX is an advanced AI platform engineered to tap into this potential by delivering predictive insights and automating processes across diverse communication channels, ultimately enhancing customer experience and service efficiency. By utilizing AI, organizations can mine predictive insights from each interaction, independent of the communication medium, which allows for personalized recommendations that can increase profitability and improve customer satisfaction. The platform also provides timely notifications for emerging issues, enables automatic coaching, and performs quality assurance for agents throughout their interactions. Furthermore, it effectively prioritizes urgent inquiries and complaints, directing customers to the most appropriate resources. Unlike conventional approaches that depend solely on keywords, the AI within PrediCX leverages conceptual understanding to thoroughly analyze incoming feedback, ensuring that every customer opinion is acknowledged and addressed. The system automates the categorization of queries from digital channels, efficiently classifying them, supporting agents in real-time, and enhancing the functionality of chatbots to deliver superior service. This innovative strategy not only optimizes operational efficiency but also cultivates a culture of agility and ongoing improvement in customer interactions, ultimately leading to higher levels of customer loyalty and retention. By embracing these advancements, organizations can position themselves ahead of the competition in today's fast-paced market.
What is Kimola Cognitive?
Kimola Cognitive stands out as a dependable Machine Learning Platform, enabling users to effortlessly gather reviews from more than 20 various sources while also analyzing and classifying customer feedback and other types of textual information.
Key features of Kimola Cognitive include:
- Web scraping capabilities to collect reviews
- User-friendly text analysis and entity recognition through a drag-and-drop interface
- Access to pre-built models in the Kimola Cognitive Gallery for data analysis
- The ability to create, train, and save custom machine learning models without any coding required
- Integration with GPT to produce executive summaries, SWOT analyses, and other influential marketing documents
- Multilingual support available in six languages and continually expanding to reach a wider audience.
This platform not only enhances efficiency but also democratizes access to sophisticated analytical tools for users of all backgrounds.
Integrations Supported
Amazon
Freshdesk
SAP Business One
SAP Store
Salesforce
Trustpilot
Yelp
Zendesk
Integrations Supported
Amazon
Freshdesk
SAP Business One
SAP Store
Salesforce
Trustpilot
Yelp
Zendesk
API Availability
Has API
API Availability
Has API
Pricing Information
$495 per month
Free Trial Offered?
Free Version
Pricing Information
$199 / 10000 Queries / month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Warwick Analytics
Date Founded
2011
Company Location
United Kingdom
Company Website
www.warwickanalytics.com
Company Facts
Organization Name
Kimola
Date Founded
2014
Company Location
United States
Company Website
kimola.com
Categories and Features
Machine Learning
Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization
Predictive Analytics
AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering
Categories and Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Qualitative Data Analysis
Annotations
Collaboration
Data Visualization
Media Analytics
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering