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What is Prioritization Helper?

The Prioritization Helper is a decision-support tool embedded within Salesforce that leverages mathematical models to generate the most rational decisions. This application enables both internal and external users to make well-informed choices, whether individually or in groups, thereby minimizing bias and maintaining a record of outcomes for future analysis. As an integral part of the Salesforce ecosystem built on the Lightning Framework, it utilizes Pairwise Comparisons to aid in making critical business decisions that involve input from multiple stakeholders. This forward-thinking method can effectively supplant traditional polling or in-person voting during meetings. By encouraging all relevant stakeholders to share their views on the most important criteria and evaluate the available options, it promotes informed collective decisions. It proves especially beneficial for significant decisions, such as selecting software, recruiting new employees, or determining sponsorship opportunities for events. Furthermore, individuals who may lack direct access to Salesforce are still able to contribute valuable insights, ensuring that a well-rounded perspective is included in the decision-making process. This unique capability not only bolsters collaboration but also enhances the overall effectiveness of decision-making across various teams and departments. Ultimately, the Prioritization Helper stands as a testament to Salesforce's commitment to innovative solutions that empower organizations to navigate complex decisions with confidence.

What is Oracle Intelligent Advisor?

Oracle Intelligent Advisor equips service agents to deliver precise and customized guidance to each customer. This cutting-edge decision automation solution allows business users to establish rules that guarantee the advice provided is both consistent and straightforward, significantly improving the efficiency and personalization of customer interactions. Customers are empowered to independently address both simple and complex issues. Through the utilization of intelligent online interviews, users obtain tailored advice that fits their unique circumstances. Business users can effortlessly configure this guidance using either a web browser or a desktop development tool, streamlining the process. Moreover, these users can design and manage rules without the need for a programmer's assistance, further enhancing usability. The platform's capability to facilitate the creation and execution of decision-making services directly in a web browser eliminates the necessity for any separate desktop software installation or management. In addition, this solution centralizes distinct application logic, making it easy to disseminate decision-making rules among all relevant parties. By improving service efficiency and promoting collaboration among teams, Oracle Intelligent Advisor ultimately delivers a comprehensive approach to customer service that benefits both agents and customers alike. This ensures a more cohesive and efficient operational environment.

Media

Media

Integrations Supported

Oracle Cloud CX
Oracle Knowledge Management
Oracle Service
Salesforce

Integrations Supported

Oracle Cloud CX
Oracle Knowledge Management
Oracle Service
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Passage Technology

Date Founded

2008

Company Location

United States

Company Website

www.passagetechnology.com/prioritization-helper-overview

Company Facts

Organization Name

Oracle

Date Founded

1977

Company Location

United States

Company Website

www.oracle.com/cx/service/intelligent-advisor/

Categories and Features

Decision Support

Application Development
Budgeting & Forecasting
Data Analysis
Decision Tree Analysis
Monte Carlo Simulation
Performance Metrics
Rules-Based Workflow
Sensitivity Analysis
Thematic Mapping
Version Control

Categories and Features

Decision Support

Application Development
Budgeting & Forecasting
Data Analysis
Decision Tree Analysis
Monte Carlo Simulation
Performance Metrics
Rules-Based Workflow
Sensitivity Analysis
Thematic Mapping
Version Control

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