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What is Privvy ISO CRM?

Privvy ISO CRM stands as a dedicated account-management solution specifically designed for independent sales organizations, agents, resellers, and their merchant associates, seamlessly integrating onboarding, service management, and thorough account supervision into one cohesive platform. This innovative tool empowers agents to perform a wide range of functions, including application completion, service request submissions, user additions, and merchant activity tracking, all accessible through a single login, while also providing real-time visibility into vital metrics such as chargebacks, ACH rejections, and batch processing. With features like offer-code pricing templates and a comprehensive searchable document repository, along with electronic disclosure submissions tied to underwriting processes, Privvy significantly boosts the efficiency of both onboarding and risk management operations. The platform is also designed to support hierarchical merchant group structures for clients operating across multiple locations, delivering detailed reports on card batches and ACH transactions, and issuing push notifications for any chargebacks or holds that arise. Moreover, it incorporates integrated email capabilities, allowing agents to interact directly with merchants without leaving the platform, thereby creating a smoother user experience and enhancing overall operational productivity. In essence, Privvy ISO CRM not only streamlines processes but also elevates the standard of service provided by agents to their merchant partners.

What is ISOhub?

ISOhub is a powerful, all-in-one CRM platform tailored for independent sales organizations and merchant service agents. Unlike generic CRMs, ISOhub is purpose-built for the payment processing industry, addressing the unique challenges of merchant onboarding, residual management, and agent performance tracking. Its intuitive dashboard consolidates critical data, enabling ISOs to monitor merchant growth, processing activity, attrition, and revenue streams in real time. Agent management tools let leaders set buy rates, track quotas, and run bonus programs while automating residual commissions for accuracy and transparency. Residual import and mapping features make handling complex commission structures effortless, saving hours of manual calculations each month. ISOhub also includes support ticketing and communication features, ensuring smooth merchant and agent support from onboarding to ongoing service. With historical transaction tracking, ISOs can analyze trends and identify new opportunities for growth. The platform integrates seamlessly into daily workflows, providing agents with pricing tools, residual visibility, and self-service onboarding capabilities. Trusted by ISOs across the country, ISOhub is proven to scale operations, increase efficiency, and provide actionable insights for business growth. More than just software, it’s a strategic partner designed to transform how ISOs manage their merchants and sales teams.

Media

Media

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Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub

Training Options

Not specified

Company Facts

Organization Name

Defyne Payments

Date Founded

2017

Company Location

United States

Company Website

www.defynepayments.com/privvy-iso-crm/

Company Facts

Organization Name

Impact Techlab

Date Founded

2014

Company Location

United States

Company Website

theisohub.com

Categories and Features

Merchant Management

Not specified

Categories and Features

Financial CRM

Not specified

Merchant Management

Not specified

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