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What is ProProfs Collaborate?
The early generation of internal communication platforms enabled employees to discuss a variety of subjects effortlessly, yet many users frequently feel inundated and less efficient in those settings. ProProfs Collaborate redefines this interaction by promoting a calm exchange of knowledge that goes beyond mere chatting. It empowers teams to create structured Q&A discussions and conversations designed to boost learning and information sharing. This innovative platform removes the burden of navigating through documents, emails, and lengthy chat histories. Users can form either private or public groups, which enhances effective communication and collaboration while simplifying the process of asking and answering questions. The system facilitates easy access to company knowledge exchanges, all of which are fully searchable for user convenience. Additionally, the Q&A software organizes knowledge into distinct threads and topics, allowing the most valuable answers to surface at the top of discussions. By separating casual chat from Q&A segments, ProProfs Collaborate minimizes distractions and cultivates a focused atmosphere for learning and teamwork. This organized methodology not only improves overall productivity but also nurtures a culture of ongoing knowledge sharing and collaboration, making it an invaluable resource for teams. In this way, the platform stands out as a leader in transforming workplace communication into a more effective and enriching experience.
What is AnswerChat ?
With AnswerChat, visitors to your website can easily find out whether a chat representative is available. To start a conversation, they need only to click the AnswerChat button on your site, with no requirement for software installation or downloads. Should there be no available representatives, the system seamlessly guides users to an online email form for straightforward communication. When a customer begins a chat, a new window will appear on your screen, potentially accompanied by a ringing sound if your setup allows it, showing the visitor's name and the page they are currently viewing. You can choose to accept the chat, transfer it to the next available operator, assign it to a specific team member, or redirect the visitor to the email form. AnswerChat also offers features for documenting the chat session, allowing you to print the conversation or copy and paste it for use in other applications, ensuring all necessary details are readily accessible. This all-encompassing method not only enhances customer engagement but also simplifies communication for your team, ultimately leading to a more efficient service experience. Additionally, the ability to track and review chat interactions allows for continuous improvement in customer service strategies.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$19.95 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
ProProfs
Company Location
United States
Company Website
www.proprofs.com/collaborate/
Company Facts
Organization Name
Alpha Media
Company Location
United States
Company Website
www.alphamedia.net/products/ac/v20/index.htm
Categories and Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management