Ratings and Reviews 8 Ratings
Ratings and Reviews 0 Ratings
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What is ProProfs Help Desk?
ProProfs Help Desk was developed to address the increasing demands of the customer service sector. This innovative tool enables agents to efficiently monitor user inquiries and requests, which leads to quicker resolution of tickets. As a cloud-based ticketing platform, ProProfs Help Desk is particularly recognized for its "shared mailbox" functionality. This feature allows agents to access, review, and delegate tickets to the appropriate individual or team through a collaborative email-style interface. Additionally, managers have the capability to prioritize, categorize, or highlight tickets that need urgent attention and resolution. They can also establish workflow rules that encompass filters, priority levels, and service level agreements to enhance operational efficiency. This comprehensive approach not only streamlines communication but also improves overall customer satisfaction.
What is HelpOnTips?
Easily generate dynamic tickets to track all customer interactions, including timestamps for improved organization. Understanding that each business is unique, our platform offers customizable service level agreements (SLAs), while the built-in reminder feature ensures you stay on schedule. Our smart system prevents multiple team members from working on the same ticket, thereby boosting overall efficiency. It's crucial to provide your team with timely updates on SLAs for any tickets raised to avoid delays in resolutions. Furthermore, keep clients updated on changes in ticket status to reduce unnecessary follow-up communications. Enhance your brand with HelpOnTips by customizing it with your logo, URL, agents, pre-written messages, and email templates. You can monitor ticket progress, evaluate agent performance, check SLA adherence, and analyze request-response durations, allowing for filtering and summarizing statistics for a well-rounded view. With Jsimple’s HelpOnTips, you can automate customer inquiry management, resulting in faster resolutions and an enriched customer experience. By refining these workflows, you not only maximize operational efficiency but also significantly boost customer satisfaction, creating a win-win scenario for your business and clients. This comprehensive approach fosters long-lasting relationships and encourages repeat business.
Integrations Supported
ProProfs Chat
API Availability
Has API
API Availability
Has API
Pricing Information
$15 per user per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
ProProfs
Date Founded
2006
Company Location
United States
Company Website
www.proprofs.com
Company Facts
Organization Name
Jsimple
Company Location
United States
Company Website
www.jsimple.com/product/HelpOnTips.html
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management