Ratings and Reviews 8 Ratings
Ratings and Reviews 0 Ratings
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What is ProProfs Help Desk?
ProProfs Help Desk was developed to address the increasing demands of the customer service sector. This innovative tool enables agents to efficiently monitor user inquiries and requests, which leads to quicker resolution of tickets. As a cloud-based ticketing platform, ProProfs Help Desk is particularly recognized for its "shared mailbox" functionality. This feature allows agents to access, review, and delegate tickets to the appropriate individual or team through a collaborative email-style interface. Additionally, managers have the capability to prioritize, categorize, or highlight tickets that need urgent attention and resolution. They can also establish workflow rules that encompass filters, priority levels, and service level agreements to enhance operational efficiency. This comprehensive approach not only streamlines communication but also improves overall customer satisfaction.
What is Ideolve?
Boost your team's productivity and efficiency by achieving greater visibility and control over critical business data. Ideolve provides intuitive collaboration tools designed to promote effective teamwork, enabling you to visualize projects, optimize workflows, and manage processes while receiving real-time updates and mentions. With Ideolve, job application responses collected through Google Forms are effortlessly shared with evaluators, making it easier to document feedback, assign tasks, and collaborate throughout the hiring process. Customer support agents can leverage ticketing systems within Ideolve to escalate complex issues to senior team members, ensuring quick and effective resolutions. Furthermore, any compliance breaches identified during audits can be communicated securely through Ideolve’s exception management tools, encouraging collaboration with relevant audit teams to tackle reviews and implement necessary corrective measures. This all-encompassing strategy not only improves communication but also guarantees that every team member remains aligned and informed at each stage of the project. By fostering a culture of transparency and collaboration, teams can navigate challenges more effectively and drive better outcomes.
Integrations Supported
Freshdesk
Google Forms
ProProfs Chat
Vaultastic
Zapier
Zoho CRM
Integrations Supported
Freshdesk
Google Forms
ProProfs Chat
Vaultastic
Zapier
Zoho CRM
API Availability
Has API
API Availability
Has API
Pricing Information
$15 per user per month
Free Trial Offered?
Free Version
Pricing Information
$1 per user per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
ProProfs
Date Founded
2006
Company Location
United States
Company Website
www.proprofs.com
Company Facts
Organization Name
Ideolve
Company Location
United States
Company Website
ideolve.mithi.com
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Categories and Features
Collaboration
Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing