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What is Process Shepherd?
At its essence, Process Shepherd's features, including decision trees and agent scripting, equip agents with structured, incremental support for navigating intricate workflows, while also offering integration with various external platforms like CRM and helpdesk solutions. The primary objective of this system is to improve workflows, strengthen compliance, and enhance productivity in contact centers and help desks.
Process Shepherd dissects workflows into a series of manageable steps or inquiries, allowing agents to progress through them sequentially. This segmented approach simplifies the management of complex tasks, significantly shortening the onboarding time for new agents and minimizing the average duration of each customer interaction.
By implementing this system, organizations can expect to reduce agent onboarding time by up to 80%, accelerate ramp-up periods by 40%, and lower average handling time by 30%, ultimately leading to a more efficient operation. The benefits of streamlined workflows not only facilitate quicker training but also lead to improved customer satisfaction and operational success.
What is Bahama?
These interconnected AI automations are crafted to systematically advance towards achieving specific objectives, with each phase building upon the previous one to guarantee dependable and consistent outcomes every time. These processes can be preserved and executed as needed, allowing for a variety of tasks, such as handling customer service requests or creating and disseminating a newsletter by gathering, synthesizing, and distributing pertinent information. Furthermore, establishing a thorough internal knowledge base can empower your AI agents with essential insights, enabling them to make informed decisions about your distinct projects. By offering comprehensive support materials, you can enhance the capabilities of an AI customer service agent, develop a guide for an AI code reviewer, or furnish product details to assist an AI sales agent, thereby improving their performance in their designated areas. This method not only optimizes workflows but also cultivates a more knowledgeable and effective deployment of AI across different departments, ultimately leading to greater organizational success. Embracing this strategy can pave the way for innovative applications that enhance productivity and service quality.
Integrations Supported
Salesforce
Aircall
Discord
Freshdesk
Genesys Cloud CX
Gmail
Google Drive
Google Sheets
LinkedIn
Notion
Integrations Supported
Salesforce
Aircall
Discord
Freshdesk
Genesys Cloud CX
Gmail
Google Drive
Google Sheets
LinkedIn
Notion
API Availability
Has API
API Availability
Has API
Pricing Information
$20
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Process Shepherd
Date Founded
2022
Company Location
United States
Company Website
www.processshepherd.com
Company Facts
Organization Name
Bahama
Company Website
www.bahama.ai
Categories and Features
Business Process Management
Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management