Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Pipefy Reviews & Ratings
    591 Ratings
    Company Website
  • GW Apps Reviews & Ratings
    37 Ratings
    Company Website
  • Process Street Reviews & Ratings
    1,105 Ratings
    Company Website
  • onPhase Reviews & Ratings
    216 Ratings
    Company Website
  • Assembled Reviews & Ratings
    233 Ratings
    Company Website
  • Quickbase Reviews & Ratings
    2,644 Ratings
    Company Website
  • ActiveBatch Workload Automation Reviews & Ratings
    359 Ratings
    Company Website
  • Retool Reviews & Ratings
    566 Ratings
    Company Website
  • Vantaca Reviews & Ratings
    347 Ratings
    Company Website
  • StackAI Reviews & Ratings
    49 Ratings
    Company Website

What is Process Shepherd?

At its essence, Process Shepherd's features, including decision trees and agent scripting, equip agents with structured, incremental support for navigating intricate workflows, while also offering integration with various external platforms like CRM and helpdesk solutions. The primary objective of this system is to improve workflows, strengthen compliance, and enhance productivity in contact centers and help desks. Process Shepherd dissects workflows into a series of manageable steps or inquiries, allowing agents to progress through them sequentially. This segmented approach simplifies the management of complex tasks, significantly shortening the onboarding time for new agents and minimizing the average duration of each customer interaction. By implementing this system, organizations can expect to reduce agent onboarding time by up to 80%, accelerate ramp-up periods by 40%, and lower average handling time by 30%, ultimately leading to a more efficient operation. The benefits of streamlined workflows not only facilitate quicker training but also lead to improved customer satisfaction and operational success.

What is Enate?

Enate offers an all-encompassing solution designed to manage workflows from start to finish with remarkable efficiency. By utilizing its smooth orchestration features, you can remove the burdens of manual processes and shift towards a more organized system. Historically, the integration of AI and RPA technologies was fraught with challenges, but Enate addresses this issue by facilitating straightforward automation integration into your workflows, leading to improved productivity. This enables you to oversee and distribute tasks based on individual strengths and areas of expertise while leveraging real-time data and analytics to pinpoint operational inefficiencies. Such a transformation elevates your operations from chaos to a peak of excellence. Furthermore, Enate allows for the development of endless and tailored workflows across various locations, equipped with built-in functionalities like sentiment analysis and peer assessments to enhance your success. You can wave goodbye to expensive development projects; with Enate, anyone in your organization can quickly learn to create user-friendly drag-and-drop workflows on our no-code platform. This simplicity not only empowers teams but also shortens project timelines and enhances overall morale, reinforcing a culture of innovation and collaboration within your organization. Ultimately, Enate redefines how businesses approach workflow management, paving the way for a more agile and responsive operational framework.

Media

Media

Integrations Supported

Aircall
Freshdesk
Genesys Cloud CX
Salesforce
Zendesk
Zoho CRM

Integrations Supported

Aircall
Freshdesk
Genesys Cloud CX
Salesforce
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

$20
Free Trial Offered?
Free Version

Pricing Information

$38 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Process Shepherd

Date Founded

2022

Company Location

United States

Company Website

www.processshepherd.com

Company Facts

Organization Name

Enate

Date Founded

2000

Company Location

United Kingdom

Company Website

www.enate.io

Categories and Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Categories and Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Popular Alternatives

Popular Alternatives

MyStekz Reviews & Ratings

MyStekz

Stekz
Bonita Reviews & Ratings

Bonita

Bonitasoft