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What is Process Shepherd?

At its essence, Process Shepherd's features, including decision trees and agent scripting, equip agents with structured, incremental support for navigating intricate workflows, while also offering integration with various external platforms like CRM and helpdesk solutions. The primary objective of this system is to improve workflows, strengthen compliance, and enhance productivity in contact centers and help desks. Process Shepherd dissects workflows into a series of manageable steps or inquiries, allowing agents to progress through them sequentially. This segmented approach simplifies the management of complex tasks, significantly shortening the onboarding time for new agents and minimizing the average duration of each customer interaction. By implementing this system, organizations can expect to reduce agent onboarding time by up to 80%, accelerate ramp-up periods by 40%, and lower average handling time by 30%, ultimately leading to a more efficient operation. The benefits of streamlined workflows not only facilitate quicker training but also lead to improved customer satisfaction and operational success.

What is MyStekz?

MyStekz operates as a sophisticated automation platform designed to convert business goals into functional software solutions. It cultivates a collaborative atmosphere among business and IT teams by visually modeling your domains, products, and processes using BPMN, which facilitates seamless cooperation throughout both the design and execution phases. With the aid of AI agents, users can receive comprehensive, step-by-step instructions; by simply expressing their goals in clear language, the platform generates domain definitions, proposes relevant roles, and produces BPMN diagrams for user refinement. Subsequently, MyStekz converts these process maps into executable code, making it easy to generate simple automations while allowing developers to scaffold more complex tasks or connect to applications like Figma. Powered by SPEX, MyStekz adeptly oversees your workflows, tracks performance in real-time, and ensures that documentation remains current. This system provides valuable insights into data management, roles, potential bottlenecks, and return on investment, enabling you to continually refine your processes and results. Moreover, the platform's intuitive interface guarantees that even users with limited technical knowledge can effectively leverage its capabilities, broadening access to powerful automation tools. In this way, MyStekz not only streamlines operations but also enhances overall organizational efficiency.

Media

Media

No images available

Integrations Supported

Aircall
Freshdesk
Genesys Cloud CX
Salesforce
Zendesk
Zoho CRM

Integrations Supported

Aircall
Freshdesk
Genesys Cloud CX
Salesforce
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

$20
Free Trial Offered?
Free Version

Pricing Information

$0
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Process Shepherd

Date Founded

2022

Company Location

United States

Company Website

www.processshepherd.com

Company Facts

Organization Name

Stekz

Date Founded

2019

Company Location

The Netherlands

Company Website

stekz.com/mystekz/

Categories and Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Categories and Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

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