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What is Prodapt?

Telecommunications companies are compelled to undergo a strategic overhaul to keep pace with the ever-changing expectations of consumers in the digital economy. This transformation requires rapid innovation, the introduction of new services, and seamless integrations aimed at boosting customer satisfaction. Prodapt is committed to guiding telcos in overhauling their IT operations with state-of-the-art technologies, enabling them to transition into Digital Service Providers (DSPs). Our OSS/BSS transformation solutions equip Communication Service Providers (CSPs) with the agility needed to prioritize customer needs, thereby significantly improving their ability to swiftly launch new products and services. The global pandemic has intensified the urgency for digital transformation in the CSP sector, as businesses seek to navigate unprecedented challenges. Consequently, CIOs are harnessing the potential of advanced technologies to address these unique obstacles, ensuring their organizations stay competitive and resilient. This continuous digital evolution underscores a larger trend, where adaptability to shifting realities and consumer expectations is becoming essential for all companies aiming for long-term success. As the landscape shifts, staying ahead of trends will be crucial for telecommunications firms looking to thrive.

What is CygNet?

Recently, there has been a significant movement towards "Customer Centricity," which indicates a shift from a Resource-centric model to a Service-centric framework for OSS solutions, seamlessly merging Fulfillment and Assurance operations. Central to this evolution is the CygNet Service Management Platform (SMP), which is fundamental to the leading CygNet Service Fulfillment and Assurance systems. Acknowledging the vital importance of maintaining accurate and up-to-date physical inventory in the OSS-BSS value chain, the CygNet SMP utilizes an autodiscovery engine that captures exact, real-time resource inventory data directly from the network. A key highlight of the CygNet Autodiscovery engine is its integrated correlation algorithms, which skillfully "stitch" together end-to-end circuits across multiple vendors and technologies, encompassing L1, L2, and L3 layers. This functionality not only facilitates the automatic discovery of network-facing services but also broadens the scope to include customer-facing services, significantly bolstering overall service delivery. By adopting this innovative approach, organizations are better equipped to respond to customer demands while simultaneously enhancing their operational efficiency and effectiveness in service management. As a result, the CygNet SMP plays a pivotal role in shaping how companies interact with their clients and optimize their internal processes.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Prodapt

Date Founded

1999

Company Location

United States

Company Website

www.prodapt.com

Company Facts

Organization Name

NMSWorks Software

Company Location

India

Company Website

www.nmsworks.co.in

Categories and Features

Categories and Features

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