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What is Promise Pay?

Promise offers a comprehensive suite of advanced technology solutions that empower government agencies and utilities to modernize how they manage payments, benefits distribution, and customer engagement. Their platform automates income verification, eligibility, and outreach with AI-powered tools that accelerate processing times by up to four times and improve program inclusivity through targeted communication strategies. The flexible, interest-free payment plans promote better revenue recovery and reduce delinquencies, supporting thousands of customers in managing debts responsibly. Promise emphasizes security and compliance, leveraging machine learning to proactively detect and prevent fraud, waste, and abuse while providing audit-ready documentation. Implementation is streamlined, typically completed within eight weeks, allowing agencies to rapidly launch impactful relief and repayment programs. A mobile-first, self-serve portal drives high customer engagement, with 90% of applicants managing their participation independently. Real-world case studies highlight Promise’s success in distributing hundreds of millions in relief funds and recovering tens of millions in payments, all while improving compliance and customer satisfaction. Their team includes security professionals experienced in national security, ensuring sensitive data remains protected. Promise’s solutions reduce operational overhead by automating outreach and support ticket handling, freeing agency staff for higher-value work. Overall, Promise delivers scalable, secure, and cost-effective technology to help public sector organizations maximize impact and streamline program delivery.

What is Certeza?

Certeza serves as a specialized platform for businesses in Colombia, concentrating on the management of debt collection and payment reconciliation. It streamlines the handling of receivables by adhering to predefined business guidelines and enhances communication through multiple channels, including WhatsApp, SMS, email, and voice calls, while also overseeing various internal operations. The platform captures user interactions, commitments, and agreements, aligns payment references with outstanding obligations, and maintains a comprehensive, auditable transaction history paired with operational insights. The rollout begins with a meticulously tracked pilot program and includes assistance from a dedicated Customer Success representative to ensure a smooth transition. Clients are encouraged to integrate their current ERP, accounting, CRM systems, and payment gateways, while retaining authority over critical decisions affecting their operations. Certeza is adept at managing preventive, administrative, and extrajudicial pre-legal collection matters but notably does not engage in activities such as lending money, holding funds, repairing credit histories, filing lawsuits, executing seizures, or providing legal counsel. Its pricing model is performance-based and tailored to individual agreements, allowing clients to benefit from services that cater to their unique requirements. This adaptability empowers organizations to efficiently oversee their receivables while preserving their existing operational practices, ultimately contributing to improved financial health.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

$0
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Promise

Date Founded

2017

Company Location

United States

Company Website

www.promise-pay.com

Company Facts

Organization Name

CERTEZA FINTECH S.A.S.

Date Founded

2026

Company Location

Colombia

Company Website

certeza.app/

Categories and Features

Payment Processing

ACH Check Transactions
Bitcoin Compatible
Debit Card Support
Gift Card Management
Mobile Payments
Online Payments
POS Transactions
Receipt Printing
Recurring Billing
Signature Capture

Categories and Features

Debt Collection

Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management

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