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What is Promise Pay?

Promise offers a comprehensive suite of advanced technology solutions that empower government agencies and utilities to modernize how they manage payments, benefits distribution, and customer engagement. Their platform automates income verification, eligibility, and outreach with AI-powered tools that accelerate processing times by up to four times and improve program inclusivity through targeted communication strategies. The flexible, interest-free payment plans promote better revenue recovery and reduce delinquencies, supporting thousands of customers in managing debts responsibly. Promise emphasizes security and compliance, leveraging machine learning to proactively detect and prevent fraud, waste, and abuse while providing audit-ready documentation. Implementation is streamlined, typically completed within eight weeks, allowing agencies to rapidly launch impactful relief and repayment programs. A mobile-first, self-serve portal drives high customer engagement, with 90% of applicants managing their participation independently. Real-world case studies highlight Promise’s success in distributing hundreds of millions in relief funds and recovering tens of millions in payments, all while improving compliance and customer satisfaction. Their team includes security professionals experienced in national security, ensuring sensitive data remains protected. Promise’s solutions reduce operational overhead by automating outreach and support ticket handling, freeing agency staff for higher-value work. Overall, Promise delivers scalable, secure, and cost-effective technology to help public sector organizations maximize impact and streamline program delivery.

What is Finastra Bacsactive-IP?

Finastra's Bacsactive-IP is a cloud-based platform designed to streamline payment processing for a variety of transactions, including payroll, supplier payments, and expenses. This innovative solution caters to businesses of all sizes, from small firms managing their direct debits to large enterprises executing millions of transactions daily. It boasts a comprehensive array of features, such as secure user access with multi-factor authentication, web-based technology that enables concurrent usage by multiple individuals, and effortless integration with existing systems to enhance operational efficiency. Furthermore, businesses can opt for additional modules to further automate their payment workflows, providing a tailored solution that meets specific organizational needs. As a Software-as-a-Service offering, Bacsactive-IP eliminates the need for substantial hardware investments or software installations, significantly reducing both initial setup costs and ongoing expenses. Its intuitive interface and adaptability make it a crucial tool for organizations seeking to improve their payment processing capabilities, ultimately driving better financial management and operational success in a competitive market. By adopting Bacsactive-IP, businesses can ensure they remain agile and effective in their approach to managing transactions.

Media

Media

Integrations Supported

Integrations Supported

Finastra

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Promise

Date Founded

2017

Company Location

United States

Company Website

www.promise-pay.com

Company Facts

Organization Name

Finastra

Date Founded

2017

Company Location

United Kingdom

Company Website

www.finastra.com/payments/solutions/bacsactive-ip

Categories and Features

Payment Processing

Not specified

Categories and Features

Payment Processing

Not specified

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ETran

Financial Transmission Network