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What is Protecht ERM?

Recognize the hazards and capitalize on the possibilities. In contrast to those who shy away from risk, we welcome it wholeheartedly. For more than two decades, Protecht has revolutionized perceptions of risk management. Our mission is to empower organizations to enhance performance and reach their strategic goals by providing the tools needed to thoroughly comprehend, track, and control risk. The Protecht ERM platform is a comprehensive, integrated no-code SaaS solution that equips you with everything necessary to effectively manage all facets of enterprise risk management and governance, risk, and compliance (GRC). This encompasses risk assessments, key risk indicators (KRIs), key performance indicators (KPIs), compliance monitoring, incident management, vendor and cyber/IT risk, operational resilience, business continuity planning, internal audits, and a wide array of additional features. We support you throughout your entire risk journey. Together, we can reshape your understanding of risk appetite and refine your risk portfolio, ultimately unlocking new avenues for organizational growth. Established in 1999, Protecht stands as a premier provider of innovative, comprehensive, and cost-efficient enterprise risk management software, along with training and advisory services, boasting headquarters in Sydney and additional offices in London and Los Angeles. Our commitment to your success drives us to continuously enhance our offerings.

What is OptiOp?

The first step involves measurement, where it is noted that clients often evaluate the customer service delivered by their teams through methods such as listening to phone calls, scrutinizing chat interactions, or examining posts on social media platforms like Twitter and Facebook. Nevertheless, the findings are typically recorded in spreadsheets, which can lead to a scenario where, after several weeks, deriving valuable insights becomes so labor-intensive that the quality program suffers. OptiOp streamlines this process by allowing users to easily formulate and update evaluation forms, perform quick assessments across different skills and communication channels, offer feedback during employee meetings, and monitor action items effectively. It also tracks the duration taken to provide feedback and ensures that employees confirm receipt of that feedback. Moreover, users can take advantage of the chatbot feature to request a demo of the service, making the process even more user-friendly. Beyond basic measurements, the benefits of OptiOp are extensive—consistent implementation of both assessment and feedback is vital, which is why OptiOp promotes efficient calibration sessions that bring your evaluation or quality assurance team together for enhanced collaboration and superior results. This holistic approach not only elevates service quality but also nurtures a culture of ongoing improvement within your organization, ultimately leading to better customer satisfaction and loyalty.

Media

Media

Integrations Supported

Cydarm

Integrations Supported

Facebook
X (Twitter)

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Protecht Group

Date Founded

1999

Company Location

Global: Sydney; London; Los Angeles

Company Website

www.protechtgroup.com

Company Facts

Organization Name

At the touch of a button

Date Founded

2013

Company Location

United Kingdom

Company Website

www.optiop.com

Categories and Features

Business Continuity

Not specified

Compliance

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

Contractor Management

Not specified

EHS Management

Audit Management
Corrective / Preventive Actions
Environmental Risk Assessment
Forms Management
Incident Management
Industrial Safety Management
Injury Reporting
Inspection Management
Safety Risk Assessment
Training Management

Environmental

Compliance Management
Sustainability Management

GRC

Auditing
Disaster Recovery
Environmental Compliance
IT Risk Management
Incident Management
Internal Controls Management
Operational Risk Management
Policy Management

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Integrated Risk Management

Audit Management
Compliance Management
Dashboard
Disaster Recovery
IT Risk Management
Incident Management
Operational Risk Management
Risk Assessment
Safety Management
Vendor Management

Model Risk Management

Not specified

Quality Management

Audit Management
Compliance Management
Corrective and Preventive Actions (CAPA)
ISO Standards Management
Risk Management

Risk Management

Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment

Safety Management

Audit Management
Corrective / Preventive Actions
Incident Management

Categories and Features

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