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What is Proto?

Proto leads the way in developing inclusive chatbot solutions and multilingual automation for customer service centers. Through widespread national implementations, Proto amasses a wealth of data to refine machine learning technologies for languages that often receive little attention. Their AI Customer Experience (AICX) offerings are specifically crafted to foster genuine consumer interaction and safeguard interests, especially in industries that typically lack support from venture capital. By partnering with regulators and key development organizations, Proto devises solutions that directly benefit local customers. Various businesses and governmental organizations leverage Proto's AICX platform to deliver services in local dialects, ensuring they operate efficiently and sustainably over time. Enhance your service capabilities above competitors with chatbots that incorporate advanced logic and smooth integrations. Facilitate ongoing conversations that can navigate a multitude of discussion paths, emulating human reasoning in exchanges. Furthermore, connect chatbots to external databases using JSON APIs while keeping dialogue structured and coherent. With a keen emphasis on managing costs, Proto efficiently expands service reach into both emerging and established markets. This pioneering methodology not only elevates user experience but also champions the advancement of language communities that have been historically neglected. Ultimately, Proto's commitment to inclusivity in technology sets a new standard in customer engagement.

What is Oracle Digital Assistant?

Engage your customers effectively with an AI-driven digital assistant that creates personalized interactions and provides critical insights to boost your sales, service, and marketing strategies. Unlike standard chatbots, Oracle Digital Assistant excels in delivering solutions at every customer touchpoint, thereby enhancing the overall conversational experience. This innovative tool not only nurtures deeper connections through customized interactions but also operates on a grand scale. Leveraging Oracle's cutting-edge cloud infrastructure, it incorporates artificial intelligence and natural language understanding (NLU) to optimize customer acquisition and retention strategies. The assistant smartly automates numerous tasks, such as answering informational queries and offering personalized recommendations tailored to individual user profiles and contexts. This enables both customers and sales teams to gain easy access to essential information and processes through text and voice commands. Organizations employing Oracle Cloud CX can effortlessly integrate the Oracle Digital Assistant into various applications, empowering sales teams to craft custom quotes simply by using their voice. In doing so, businesses can significantly enhance their efficiency and responsiveness, which ultimately contributes to increased customer satisfaction and loyalty over time. By embracing such cutting-edge technology, companies are better positioned to meet evolving customer needs and expectations.

Media

Media

Integrations Supported

Accenture Cloud Trade Promotion Management
Cognizant
CrowdTwist
Decimal
Deloitte Compliance Suite
EVOSYS TELEMATICS
Eloqua
Facebook Messenger
LINE
Oracle BlueKai
Oracle Cloud CX
Oracle Cloud Infrastructure
Oracle Fusion Cloud EPM
Oracle Marketing
Oracle Responsys
Oracle Service
Salesforce
Twilio
Zalo

Integrations Supported

Accenture Cloud Trade Promotion Management
Cognizant
CrowdTwist
Decimal
Deloitte Compliance Suite
EVOSYS TELEMATICS
Eloqua
Facebook Messenger
LINE
Oracle BlueKai
Oracle Cloud CX
Oracle Cloud Infrastructure
Oracle Fusion Cloud EPM
Oracle Marketing
Oracle Responsys
Oracle Service
Salesforce
Twilio
Zalo

API Availability

Has API

API Availability

Has API

Pricing Information

$1,000 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Proto

Company Location

Canada

Company Website

www.proto.cx/

Company Facts

Organization Name

Oracle

Date Founded

1977

Company Location

United States

Company Website

www.oracle.com/chatbots/digital-assistant-for-cx/

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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