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What is Prove?

Prove’s Phone-Centric Identity™ platform manages over 1 billion identity tokens for both consumers and small enterprises, equipping organizations with the tools to fight against fraud, enhance revenue, and lower operational expenses in the digital realm. By verifying identities, businesses can significantly mitigate the risks of fraud while improving user experiences through the automatic population of forms with authentic information, leading to higher sign-up rates across multiple platforms. Prove's extensive registry, which includes more than 1 billion phone number-based identity tokens, effectively meets a range of identity verification requirements while tackling fraud issues. As a modern approach to identity verification, Prove illustrates how straightforward it can be to confirm identity simply through a phone number. Nevertheless, the persistent threats from hackers, state-sponsored intrusions, global fraud syndicates, deep fakes, and automated bots complicate the establishment of digital trust between businesses and their customers. In this challenging landscape, it is essential for companies to implement strong identity verification protocols to uphold their credibility and ensure online safety, thereby fostering a more secure digital environment for all users. As the digital landscape continues to evolve, the importance of effective identity verification solutions will only grow.

What is Pindrop?

Fraud in contact centers represents a staggering financial burden, costing billions each year. Disturbingly, only one in 770 fraudulent calls is able to reach agents, which reveals a major hurdle for those working in this sector. This ongoing battle between fraudsters and call center agents leads to a continuous game of cat and mouse. Within the Interactive Voice Response (IVR) system, approximately one in 390 accessed accounts is subject to fraudulent activities. The fallout from such fraudulent behavior not only impacts a company's finances but also has repercussions on customer satisfaction and the overall reputation of the brand. Pindrop® provides a detailed, multifaceted, real-time approach to fraud prevention, analyzing calls to contact centers by considering multiple elements such as voice, device, and behavior. This innovative solution is capable of identifying up to 80% of fraud occurring through phone channels, predicting potential fraud threats up to 60 days in advance, and delivering a comprehensive perspective on cross-channel fraud. By evaluating risks associated with calls and accounts within the IVR system, businesses can effectively prevent data breaches, account takeovers, and various forms of fraud across different channels. Furthermore, organizations receive instant notifications regarding the risk level of each incoming call, empowering agents with immediate information to better recognize and handle potentially fraudulent situations. This proactive approach not only strengthens security but also enhances the overall trustworthiness of the contact center experience.

Media

Media

Integrations Supported

Formalize

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

Prove

Date Founded

2008

Company Location

United States

Company Website

www.prove.com

Company Facts

Organization Name

Pindrop

Date Founded

2011

Company Location

United States

Company Website

www.pindrop.com/solutions/anti-fraud/

Categories and Features

AML

Not specified

Authentication

Not specified

Bank Verification

Not specified

Fraud Detection

Not specified

Identity Verification

Not specified

RegTech

Not specified

Categories and Features

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