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What is PwC Interactions Hub?

Interactions Hub, developed by PwC, functions as a comprehensive solution that utilizes Appian's low-code automation platform to adeptly handle interactions with healthcare professionals (HCPs), healthcare organizations (HCOs), and patients, encompassing aspects such as consulting engagements, grants, speaker programs, and expanded access initiatives. This platform enhances the workflow from the initial planning stages through to contracting and payment, providing a fully digital process. By integrating smoothly with PwC's solutions for spend transparency and regulatory compliance, it offers users a detailed view of all interactions. Merging advanced technology with extensive industry expertise, Interactions Hub boosts efficiency through a streamlined HCP management system that reduces manual tasks and removes redundancies. Additionally, it fosters proactive compliance strategies while maintaining flexibility and user satisfaction. The adaptable nature of Interactions Hub is designed to cater to specific business needs, ensuring a user-friendly interface along with mobile access and real-time reporting features, which empower organizations to effectively address their operational challenges. Furthermore, this innovative product not only enhances efficiency but also significantly elevates the overall user experience, making it a standout choice in the market. As organizations continue to evolve, the value of such a tailored solution becomes increasingly apparent.

What is NativeChat?

Transitioning to digital solutions is essential in replacing conventional in-person interactions. By offering efficient self-service options for both clients and staff, organizations can streamline their processes. Embracing an omnichannel strategy can significantly enhance the overall customer experience. Leveraging AI provides a competitive edge by enabling clients to access self-service options any time of the day or night. Improving patient care is attainable with a secure and compliant chatbot system. Furthermore, automating various workflows leads to greater efficiency. Real-time onboarding, engagement, and support for employees can be facilitated from any location, enhancing productivity. NativeChat emerges as a multifunctional platform for developing chatbots capable of automating repetitive tasks through natural language processing. It offers a comprehensive suite of developer tools and remarkable flexibility for integration with diverse voice and conversational platforms. With its innovative in-house bot engine, the platform ensures a rapid time to market. Supporting low-code and programming-language agnostic implementations, it enables businesses to unlock new communication channels. By creating and managing the customer journey through a configurable chatbot, organizations can deliver personalized experiences that meet the specific demands of visitors. This ongoing optimization of interactions fosters deeper connections and enhances overall satisfaction. In conclusion, adopting these digital solutions not only modernizes service delivery but also positions businesses for long-term success.

Media

Media

Integrations Supported

JSON
Microsoft Entra ID

Integrations Supported

JSON
Microsoft Entra ID

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

PwC

Date Founded

1998

Company Location

United Kingdom

Company Website

www.pwc.com/us/en/products/interactions-hub.html

Company Facts

Organization Name

Progress

Date Founded

1981

Company Location

United States

Company Website

www.progress.com/nativechat

Categories and Features

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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