Ratings and Reviews 51 Ratings
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What is Pylon?
Pylon serves as a comprehensive support platform tailored for contemporary B2B enterprises.
We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions.
Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns.
If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.
What is HappyFox Chat?
Meet HappyFox, a powerful solution tailored for managing help desk and customer support effectively. By adopting this platform, you can streamline your support processes and reduce misunderstandings through a robust ticketing system, an extensive self-service knowledge base, and engaging community forums. Seamlessly convert requests from various channels like email, phone, chat, and web into well-organized tickets. You can also automate complex and repetitive tasks using an advanced rules engine designed to enhance your workflows. This ticketing system excels at analyzing support process data, providing insights for improvement. Personalize fields, workflows, and customize the support journey for every user to ensure a tailored experience. When you implement HappyFox Help Desk, you create a unified support experience that strengthens customer loyalty and improves retention rates. It provides you with critical tools to understand customer needs and deliver prompt, effective solutions. In an era where customer expectations are high, having customer service management software that promotes seamless communication between agents and clients is not merely advantageous—it's a vital component for achieving sustained success and growth. HappyFox empowers your team to maintain high standards of service while adapting to the changing needs of clients.
Integrations Supported
Pipedrive
Salesforce
Slack
Attio
Capsule
GitHub
Google Analytics
Google Cloud BigQuery
HubSpot Service Hub
Jira
Integrations Supported
Pipedrive
Salesforce
Slack
Attio
Capsule
GitHub
Google Analytics
Google Cloud BigQuery
HubSpot Service Hub
Jira
API Availability
Has API
API Availability
Has API
Pricing Information
$59 per month per seat
Free Trial Offered?
Free Version
Pricing Information
$14.99 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Pylon
Company Location
United States
Company Website
usepylon.com
Company Facts
Organization Name
HappyFox
Date Founded
2012
Company Location
United States
Company Website
www.happyfox.com
Categories and Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Categories and Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking