Ratings and Reviews 51 Ratings
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What is Pylon?
Pylon serves as a comprehensive support platform tailored for contemporary B2B enterprises.
We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions.
Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns.
If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.
What is Microsoft Viva Topics?
Develop a deeper comprehension of workplace interactions, communication preferences, and teamwork habits to improve decision-making processes and achieve superior business results. Acknowledge the impact of hybrid work models on both staff members and overall organizational productivity, while addressing the most pressing challenges faced by your business. Make use of a diverse set of readily available reports that can provide valuable insights for sharing with essential stakeholders. Tackle complex problems by employing advanced tools along with a collection of pre-designed analysis enhancers, visual aids, and compelling reports. Spot behavioral trends that could lead to employee exhaustion and reduced effectiveness, such as inadequate focus periods, minimal coaching, and excessive commitments outside of regular hours. Examine patterns across different periods and assess how collaborative practices influence outcomes. Moreover, deepen your insights with comparative analyses, benchmarks against industry peers, and perspectives from leading experts. This comprehensive strategy will enable you to make well-informed choices that promote a healthier, more efficient workplace environment while fostering employee engagement and satisfaction. Ultimately, implementing these insights will lead to sustainable growth and enhanced team morale.
Integrations Supported
Asana
Attio
GitHub
Google Cloud BigQuery
HubSpot CRM
HubSpot Service Hub
Jira
Linear
Microsoft Teams
Microsoft Viva
Integrations Supported
Asana
Attio
GitHub
Google Cloud BigQuery
HubSpot CRM
HubSpot Service Hub
Jira
Linear
Microsoft Teams
Microsoft Viva
API Availability
Has API
API Availability
Has API
Pricing Information
$59 per month per seat
Free Trial Offered?
Free Version
Pricing Information
$4 per user per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Pylon
Company Location
United States
Company Website
usepylon.com
Company Facts
Organization Name
Microsoft
Date Founded
1975
Company Location
United States
Company Website
www.microsoft.com/en-us/microsoft-viva/insights
Categories and Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Categories and Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal