Ratings and Reviews 29 Ratings
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What is QEval?
QEval is an innovative cloud platform that assists call centers in efficiently managing their quality assurance and compliance requirements. It boasts essential features such as online coaching integration for agents, role-specific access controls, secure recordings, and comprehensive trend analysis. Serving as a multifunctional and intelligent tool for quality monitoring and performance management in contact centers, QEval employs cutting-edge artificial intelligence alongside real-time speech analytics to deliver valuable insights and analytics. This platform enhances the coaching process by providing timely training updates and improving visibility into coaching methodologies, advancing beyond traditional checkbox evaluations. By utilizing AI-powered speech analytics, QEval reveals critical performance insights, including emotional indicators, thereby elevating call center quality monitoring and enabling more effective coaching for agents. Furthermore, this approach not only optimizes performance but also enriches the overall training experience within the call center environment.
What is Inova Desktop Presenter?
Inova Desktop Presenter® functions as an interactive dashboard for contact centers, delivering real-time metrics directly to agents' desktops, which is especially beneficial for those working remotely or from home when traditional wallboards or digital displays are not feasible due to space limitations or visibility challenges. In addition, Inova Marquee acts as a desktop virtual wallboard that mimics the look, color palettes, and information of standard LED wallboards, incorporating font styles, graphics, and animations to boost user interaction. Furthermore, Inova DataLink presents live statistics from the call center through colorful charts and customizable grids that cater to the specific requirements of each contact center. It is capable of being programmed to respond to performance metrics, thus visually indicating to agents when there are changes in call center dynamics, which helps maintain their awareness and adaptability to evolving situations. This suite of tools not only enhances agent knowledge but also contributes to creating a more productive and responsive working atmosphere, ultimately leading to better overall performance and satisfaction.
Integrations Supported
8x8
Amazon S3
Bling
CallMiner Eureka
Creovai
Dialpad Ai Contact Center
Floatbot
Genesys Cloud CX
InMoment
LiveAgent
Integrations Supported
8x8
Amazon S3
Bling
CallMiner Eureka
Creovai
Dialpad Ai Contact Center
Floatbot
Genesys Cloud CX
InMoment
LiveAgent
API Availability
Has API
API Availability
Has API
Pricing Information
$40/month/license
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Etech Global Services
Date Founded
2003
Company Location
United States
Company Website
www.qevalpro.com
Company Facts
Organization Name
Inova Solutions
Date Founded
1984
Company Location
United States
Company Website
www.inovasolutions.com
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Sales Coaching
Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics
Sales Performance Management
Incentive Compensation Management (ICM)
Predictive Sales Analytics
Quota Management
Reporting / Analytics
Sales Coaching Analysis
Sales Gamification
Sales Performance Tracking
Sales Planning & Forecasting
Territory Management
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics