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What is QPR Metrics?

Effective performance management plays a crucial role in monitoring and ensuring success; yet, it can become increasingly challenging when disparate custom systems and Excel spreadsheets cannot keep up with the growth of your business and organization. To secure optimal results in strategic initiatives, employee development, or process efficiency, it is imperative to implement a cohesive solution that encompasses the entire organization. QPR Metrics provides an ideal platform for consolidating various management-level performance reporting tools into one streamlined, scalable, user-friendly, and easily maintainable business performance solution. By utilizing this tool, you can enhance the processes of data collection, consolidation, monitoring, and reporting, which facilitates the setting of clear and achievable goals. These goals can be effectively shared through intuitive dashboards, inspiring employees to actively participate in improving the organization's overall performance. Additionally, using QPR Metrics allows for the direct integration of risk management and process activities with your overarching performance metrics, resulting in a comprehensive approach to organizational improvement. This all-encompassing system not only simplifies the complexities of performance management but also cultivates a culture of ongoing improvement throughout the organization, ultimately leading to greater success. As a result, your organization can better adapt to changes and challenges in the business environment.

What is Globitel Performance Management System (PMP)?

Globitel’s Performance Management Platform enhances the real-time assessment and monitoring of customer engagement center effectiveness. By integrating and processing information from multiple platforms via a single interface, this solution simplifies data handling. It also allows agents to monitor their performance metrics while overseeing their incentive plans and evaluations, which leads to lower operational costs and improved service efficiency. Valuable insights into agent performance are gathered from all interconnected call center systems, including Automatic Call Distribution (ACD), Quality Monitoring System (QMS), Workforce Management (WFM), and E-Learning components, among others. Furthermore, the platform features a versatile KPI builder that enables call center managers to implement a variety of functionalities according to their specific requirements, thus supporting informed decision-making and enhanced performance strategies. This innovative system ultimately not only cultivates a more efficient environment for agents but also strengthens management's capability to drive productivity and success within the center. Through continuous improvement and adaptability, the platform aims to keep pace with the evolving demands of customer engagement.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

QPR Software

Date Founded

1991

Company Location

Finland

Company Website

www.qpr.com/strategy-management/software#QPRMetrics

Company Facts

Organization Name

Globitel

Date Founded

1996

Company Location

Jordan

Company Website

www.globitel.com

Categories and Features

Business Performance Management

Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning

Categories and Features

Business Performance Management

Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning

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