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Ratings and Reviews 0 Ratings
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ManageEngine ServiceDesk PlusServiceDesk Plus Cloud stands out as a premier online service desk software, designed for ease of use and powered by ManageEngine, the IT segment of Zoho. This SaaS solution enables organizations to deliver exceptional support services to their customers. With over 100,000 IT service desks globally leveraging this cloud-based ticketing platform, it streamlines the process of tracking and managing IT tickets, facilitating faster issue resolution and enhancing user satisfaction. Featuring ready-to-use ITIL workflows, the software allows for comprehensive management of the entire lifecycle associated with IT issues, problems, and projects. Users can establish support SLAs, define escalation procedures, and maintain compliance with organizational standards. Additionally, it automates the distribution, categorization, and classification of tickets, adhering to pre-established business rules. Timely notifications and alerts can be configured to promote prompt ticket resolution. By empowering users with greater control and minimizing the need for in-person visits, the platform includes a service catalog and self-service portal, enabling users to create and track their own tickets while also searching for potential solutions. This user-centric approach not only optimizes service delivery but also fosters an environment of self-sufficiency.
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What is Qognify?
Qognify provides advanced video management and enterprise incident management solutions that help organizations minimize the impact of various incidents. Its software is widely adopted across sectors such as banking, utilities, airports, seaports, urban environments, and transportation authorities, making Qognify a vital contributor to the protection of people and assets on a global scale. Recognizing the significance of both operational and physical security, Qognify prioritizes the crucial task of ensuring safety. Their innovative solutions empower users to capture, analyze, and leverage large data sets, enabling them to predict, manage, and mitigate safety and security issues effectively, thus ensuring business continuity and improving operational performance. By offering essential insights derived from a multitude of structured and unstructured data sources, Qognify's tools assist organizations and security professionals in making rapid, informed decisions, effectively identifying anomalies and monitoring new trends. This holistic strategy not only enhances security measures but also positions organizations to proactively address potential threats, thereby fostering a more secure environment.
What is IntrusionTrace?
Honeywell's IntrusionTrace application offers sophisticated intrusion detection through cutting-edge video analytics designed for year-round outdoor surveillance. By processing an extensive array of video footage under different weather conditions, seasons, and times of day, it maintains low rates of false alarms while providing reliable detection accuracy. The system's intuitive setup allows users to easily define “regions of interest,” making it versatile for different applications. Whether overseeing a personal backyard, regulating access at a remote location, or creating a virtual perimeter around a warehouse, IntrusionTrace delivers critical performance where it's needed most. Furthermore, the application is now compatible with both server infrastructures and edge devices, broadening its usability. Supporting up to 32 channels on ADPRO® devices and 8 channels on HeiTel devices, it amplifies the already formidable capabilities related to recording, transmission, alarm management, and flexible licensing. This comprehensive approach ensures that users can seamlessly tailor its features to meet their unique security requirements effectively. With its adaptable design, IntrusionTrace stands out as a leading solution in the realm of surveillance technology.
Integrations Supported
Axon Fusus
Quantum VS-NVR Series
Switch Automation
viisights
Integrations Supported
Axon Fusus
Quantum VS-NVR Series
Switch Automation
viisights
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Qognify
Company Location
United States
Company Website
www.qognify.com
Company Facts
Organization Name
Honeywell
Date Founded
1906
Company Location
United States
Company Website
www.security.honeywell.com/product-repository/intrusiontrace
Categories and Features
Incident Management
Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management
Physical Security
Checkpoint Tracking
Customer Management
Data Collection
Event Management
Incident Management
Investigation Management
Multiple Alarm Queues