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What is Qticket?

We optimize and automate your current queuing or appointment scheduling systems, allowing your customers to easily access services through your organization’s website or app on any device they prefer. Our offerings, which include both pre-built and customized solutions, are designed to meet the needs of businesses of all sizes, especially those operating in sectors with high security and service requirements. By providing your clients with easy and secure access to services, we eliminate the inconvenience of physical waiting lines while enhancing overall customer satisfaction. Our virtual queuing and booking systems feature real-time availability, and our front desk support is available 24/7 in over 140 languages. We also offer automated reminders for upcoming appointments and inquiries, showcase the nearest branches with their real-time statuses, and facilitate communication through phone, email, or other preferred channels. Integration with your existing booking system is smooth and straightforward. Furthermore, one of the most valuable indirect benefits of our system is the comprehensive data analytics and reports we offer, which can significantly boost your operational efficiency and elevate the customer experience. By utilizing these analytical insights, organizations are empowered to make strategic decisions that foster growth and enhance service delivery, ultimately positioning themselves for long-term success in a competitive market.

What is Qmatic Experience Cloud?

The Qmatic Experience Cloud enhances both real and perceived wait times, leading to greater customer satisfaction while simultaneously boosting employee productivity and efficiency. This cloud-based software for Customer Journey Management and Queue Management streamlines the entire visitor experience, from appointment booking and check-in to service delivery and feedback collection, fundamentally transforming customer interactions for the better. As a versatile and user-friendly platform, Qmatic Experience Cloud seamlessly integrates various functionalities to delight customers, empower staff, and optimize operations, all while allowing for real-time adjustments. It is crafted to enhance service delivery for customers, provide employees the necessary resources and time to excel in their roles, and equip management with essential tools to maintain oversight and control over operations. This comprehensive approach ensures that every aspect of the customer journey is catered to, resulting in a more satisfying experience overall.

Media

Media

Integrations Supported

Integrations Supported

Calabrio Workforce Management
Cisco Webex
EpicCare EMR
Microsoft Dynamics 365
Microsoft Exchange
Microsoft Outlook
Microsoft Teams
Nexsign
Oracle Siebel CRM
Scala Digital Signage
Telegram
WhatsApp

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Upon request

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Qticket

Company Location

United Kingdom

Company Website

www.qticketapp.com/business/

Company Facts

Organization Name

Qmatic

Date Founded

1981

Company Location

Offices in US, NL, FR, DE, ES, UAE. HQ in Sweden.

Company Website

www.qmatic.com

Categories and Features

Queue Management

Not specified

Categories and Features

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync
Mobile Access
Multi-Location
Online Booking
Recurring Appointments
Room Booking Management

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Feedback Collection
Survey Management

Event Check In

QR Codes
Ticketing

Patient Management

Admissions Management
Historical Reporting
Patient Flow Management
Patient Monitoring
Real Time Reporting
Waiting Time Tracking

Patient Scheduling

Analytics/Reporting
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Reminders
SMS Messaging

Queue Management

Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

Registration

Not specified

Visitor Management

Alerts/Notifications
ID Scan
Pre-Registration
Registration Management
Self Check-in

Waitlist

Not specified

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