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What is Qtrac?

Discover a premier queue management system with Qtrac®, a cloud-based solution tailored for virtual queuing and appointment management. Every day, countless individuals experience smoother wait times thanks to Qtrac's cutting-edge technology. It's no surprise that both small boutiques and major corporations nationwide choose Qtrac to elevate their customer service. Given that standing in line can often lead to dissatisfaction, virtual queuing empowers customers to reclaim their time, resulting in increased satisfaction and stronger brand loyalty. This innovative approach eliminates the hassle of physical queues and overcrowding, enabling businesses to effectively manage visitor flow while gaining valuable insights into customer preferences prior to service. Furthermore, organizations can enhance their operational efficiency by regulating workloads and occupancy rates. Through appointment scheduling, companies can efficiently manage their capacity, while mobile queuing enhances customer engagement and fosters deeper connections. Tailored communication further enriches the customer experience, minimizing frustration and building brand loyalty. In addition, appointment reminders help ensure customers arrive on time, reducing the likelihood of no-shows, while wait-time alerts can provide new marketing opportunities. Ultimately, Qtrac® revolutionizes the interaction between businesses and their customers, turning the concept of waiting into an outdated notion. With its comprehensive features, Qtrac® not only streamlines operations but also transforms customer expectations in a rapidly changing market.

What is QLess?

QLess specializes in software solutions for appointment scheduling and queue management, enhancing the customer experience significantly. With their queue management software, customers have the flexibility to wait in places they prefer—be it at home, work, or even a nearby café—rather than in a packed waiting area. The process begins when customers enter a virtual queue through the online platform, where they receive estimated wait times and notifications that keep them informed as they approach the front. Additionally, their appointment scheduling software enables customers to book appointments and accommodates walk-ins based on available slots. As customers near their appointment time, QLess automatically queues them in the virtual line, ensuring a smooth transition. This interactive software facilitates communication between staff and customers, allowing clients to request more time if needed while also enabling staff to inform customers of any delays. This system not only streamlines the appointment process but also improves overall customer satisfaction by minimizing wait times and enhancing communication.

Media

Media

Integrations Supported

Microsoft 365

Integrations Supported

Microsoft 365

API Availability

Has API

API Availability

Has API

Pricing Information

$216.90 per month
Free Trial Offered?
Free Version

Pricing Information

500.00/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Qtrac

Company Location

United States

Company Website

qtrac.com

Company Facts

Organization Name

QLess

Date Founded

2007

Company Location

United States

Company Website

qless.com

Categories and Features

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Queue Management

Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

Categories and Features

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Queue Management

Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

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