Ratings and Reviews 0 Ratings
Ratings and Reviews 0 Ratings
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What is Quadient Customer Journey Mapping?
Improve collaboration among different business departments by implementing customer journey maps that effectively integrate digital and physical communication channels, leading to immediate enhancements in customer experience (CX). Quadient's Customer Journey Mapping simplifies how stakeholders across your organization can access and refine the extensive range of customer communications through a centralized online platform. By linking journey maps to every digital and physical interaction—such as contracts, statements, emails, multimedia content, and digital advertisements—you can achieve full transparency and ensure a consistent connection between communications and every touchpoint in the customer journey. Encourage internal collaboration and support real-time feedback by utilizing social commenting features. Take timely action to boost the customer experience while seamlessly integrating journey maps with various customer communications management (CCM) systems to improve operational efficiency and effectiveness. This comprehensive strategy not only empowers organizations to foster a more responsive and customer-focused environment but also encourages innovative solutions to emerge from collaborative efforts among teams.
What is Nectar DXP?
Elevate the interactions of customers, agents, and users through a dedicated enterprise platform crafted for seamless voice, video, and omnichannel communications. This comprehensive and flexible service management solution provides extensive visibility, contextual insights, and actionable intelligence across a range of workloads and vendor systems. Specifically designed to address the unique session-oriented nature of voice, video, and live collaboration, Nectar DXP acts as the core platform for Nectar's array of services. Driven by a centralized correlation engine, this platform assimilates experience-impacting telemetry from a variety of cloud environments and on-premises data sources, guaranteeing thorough visibility across the platform, network, and endpoint domains. By focusing on vital data, Nectar DXP empowers users to derive actionable insights through an innovative framework that reflects the dynamics of real-time communication experiences. This capability ultimately fosters improved decision-making and operational efficiency. Furthermore, the platform's commitment to delivering real-time insights positions it as an essential asset for organizations striving to refine and enhance their communication strategies. Through its advanced features, Nectar DXP helps businesses not only to adapt but also to thrive in a rapidly evolving digital landscape.
Integrations Supported
Avaya Experience Platform
Cisco Secure Cloud Analytics
Genesys Cloud CX
Microsoft 365
Salesforce
Zoom
Integrations Supported
Avaya Experience Platform
Cisco Secure Cloud Analytics
Genesys Cloud CX
Microsoft 365
Salesforce
Zoom
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Quadient
Date Founded
1924
Company Location
France
Company Website
www.quadient.com/en-int/resources/quadient-customer-journey-mapping
Company Facts
Organization Name
Nectar
Company Location
United States
Company Website
www.nectarcorp.com/products/
Categories and Features
Customer Journey Mapping Tools
Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates
Digital Experience Platforms (DXP)
Alerts / Notifications
Auto-Tagging
Blogs
Calendar
Content Modeling
Digital Asset Management
File Sharing
Form Builder
Forums / Message Boards
Headless CMS
Knowledge Base
Performance Monitoring
Personalization / Segmentation
Reporting / Analytics
Surveys / Polls
Templates
User Management / Permissions
Version Control
Wiki
Workflow Management
Categories and Features
Digital Experience Platforms (DXP)
Alerts / Notifications
Auto-Tagging
Blogs
Calendar
Content Modeling
Digital Asset Management
File Sharing
Form Builder
Forums / Message Boards
Headless CMS
Knowledge Base
Performance Monitoring
Personalization / Segmentation
Reporting / Analytics
Surveys / Polls
Templates
User Management / Permissions
Version Control
Wiki
Workflow Management