Quandis Forms Hub vs. Formlets

The Quandis Forms Hub (QFH) application offers a secure environment for external parties to access forms and produce vital documents. A financial institution sought to enhance the oversight of customer complaints directed to its legal team and external partners in order to meet regulatory requirements and facilitate comprehensive audits. Despite having an internal system in place for managing these complaints, the reliance on phone calls, emails, and spreadsheets for vendor reporting was found to be cumbersome and ineffective. By adopting the Forms Hub, the bank introduced a web-based form for its vendors, which not only simplified the process but also enforced critical data validation protocols. After a vendor submits a form, they are assigned a unique tracking number, and the Forms Hub efficiently relays the validated data to the bank’s internal systems in near real-time. Moreover, business users can effortlessly craft forms within the Forms Hub, incorporating a variety of standard web form components along with advanced rules to manage field dependencies and define necessary information, thereby significantly improving efficiency and compliance. This innovative approach has notably revolutionized the way the bank handles vendor relations and tracks complaints, resulting in a more streamlined process overall. The improved handling of information not only enhances operational efficiency but also fosters better communication between the bank and its vendors.

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