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What is Qudini?

By skillfully managing customer interactions with scheduled appointments, virtual queuing, and swift order pickups, you can offer a service that prioritizes safety and convenience while also exuding a high-end feel. This method is designed to enhance foot traffic, elevate sales, and nurture customer loyalty, enabling patrons to smoothly book slots for in-store services, visits, and virtual options. An online reservation system tailored for retail and banking can assist in keeping walk-in customers engaged, allowing them to join a digital line via their mobile devices, a host, or a kiosk, while receiving personalized updates on their wait times. Additionally, store staff can effectively track occupancy levels with various tools, ensuring a pleasant atmosphere for everyone. To further improve online shopping, providing easy door-side and curbside pickups for online orders can enhance customer loyalty. With Qudini, customers utilizing the Buy Online, Pick Up In Store (BOPIS) option can conveniently check in through their phone, a host, or a kiosk and receive alerts as their orders are being prepared for pickup. This all-encompassing approach not only boosts customer satisfaction but also elevates the overall shopping journey, encouraging customers to return more frequently. In the end, by embracing these innovative solutions, retailers can create a memorable experience that resonates with customers long after their visit.

What is QMAGIK?

The experience customers have while waiting at a service facility significantly influences their perception of service quality. Even if the service is prompt and friendly, long wait times can overshadow these positive aspects, leading to frustration. Thankfully, service providers have access to various solutions that can improve the waiting experience for their customers. One effective option is QMAGIK, a sophisticated queue management system that efficiently organizes both appointment-based and walk-in customer lines. This system is adaptable to fluctuating queues, ensuring that customers enjoy a structured and seamless experience. With innovative features such as Single Token Multiple Service Facility, Token Forwarding, Customer Profile-based Prioritization, along with Video and Scrolling Advertisements, QMAGIK stands out as an ideal choice for businesses dedicated to enhancing customer service. By forecasting and streamlining customer flow, it offers both predetermined and flexible routing options, optimizes resource distribution and employee workload, thereby increasing the organization's overall responsiveness and efficiency. Consequently, adopting such a solution can significantly elevate customer satisfaction and foster long-term loyalty. Moreover, a better-managed waiting process can also reflect positively on the overall brand image of the organization.

Media

Media

Integrations Supported

Confer With
Grassfish

Integrations Supported

Confer With
Grassfish

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Qudini

Date Founded

2012

Company Location

United Kingdom

Company Website

www.qudini.com

Company Facts

Organization Name

QMAGIK

Date Founded

2009

Company Location

India

Company Website

www.qmagik.com

Categories and Features

Queue Management

Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

Waitlist

Alerts/Notifications
Customer Database
For Restaurants
Prioritization
Public Waitlist
Reporting & Statistics
Self Check-in
Waiting Time Tracking
Waitlist Status Tracking

Categories and Features

Queue Management

Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

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