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What is Questback?

A survey platform with two decades of expertise empowers you to make informed decisions. Insights from your customers and employees can significantly enhance your company's intelligence. Offering annual engagement surveys and robust talent management tools, the platform also features an NPS tracker, sales pulse, and customer journey tools to aid in the development of your products and teams. You will have access to various panels, templates, and the expertise needed to understand your market effectively. Create visually appealing surveys that align perfectly with your brand identity, utilizing over 35 pre-tested and ready-to-use templates. With a diverse range of question types at your disposal, you can easily distribute your surveys through email, QR codes, SMS, or links. The API integration also allows you to initiate send-outs from other systems seamlessly. Our established methodologies guarantee a high response rate, while the ability to customize data presentation lets you export results to formats such as Excel or PowerPoint. To transform insights into actionable strategies, you can share live reports with your colleagues, choosing between our standard reports or crafting your own tailored reports for specific needs. This comprehensive approach ensures that every aspect of your survey experience is designed to maximize impact and drive results.

What is Insocial?

Insocial offers a valuable platform for collecting customer feedback at different points in the customer journey, which helps businesses uncover actionable insights aimed at improving the overall customer experience. Customer Experience (CX) reflects the full spectrum of interactions between a business and its current or potential customers, with each engagement measured against the customer's expectations. When these expectations are not met, it can impede the growth of customer loyalty and put you at a competitive disadvantage over time. Therefore, gathering essential customer feedback at crucial stages is vital, as it allows you to transform these experiences into real-time data that can be communicated back to your team. Utilizing insights from customers enables immediate improvements to your online presence, enhancing your website, social media profiles, and boosting your visibility in Google search results through strategic SEO and SEA efforts. Furthermore, the process of ongoing feedback can spark innovative enhancements, establishing a positive feedback loop that benefits both the clientele and the organization. This cycle not only fosters customer satisfaction but also contributes to sustained business growth in an ever-evolving marketplace.

Media

Media

Integrations Supported

EnterpriseAlumni
Startdeliver

Integrations Supported

Bullhorn
Coosto
Flow.ai
Saysimple
TOPdesk

API Availability

Has API

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$250 per month

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Webinars
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Questback

Date Founded

2000

Company Location

Norway

Company Website

www.questback.com

Company Facts

Organization Name

Insocial

Date Founded

2012

Company Location

Netherlands

Company Website

www.insocial.eu/en

Categories and Features

360 Degree Feedback

Not specified

Customer Experience

Not specified

Employee Survey

Not specified

Experience Management

Not specified

Market Research

Not specified

Performance Management

Customizable Templates
On-going Performance Tracking
Skills Assessments

Survey

Not specified

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Survey Management
Trend Analysis

Experience Management

Not specified

Review Management

Dashboard
Negative Feedback Management
Response Management
Review Notification
Review Request
Social Sharing

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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