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What is RADIX IDC?

Focus on expanding your business instead of getting bogged down by the intricacies of system management. RiverRock Radix IDC presents a holistic array of tools aimed at guaranteeing accurate billing and boosting your profitability. Let RADIX IDC help you explore new horizons and seize fresh revenue streams. With our support, your business can confidently thrive, benefiting from comprehensive oversight and management of your customer relationships. We also offer self-service features that empower your clients by extending the core billing functionalities directly to them. By simplifying complex rating processes, we help you effectively attract and retain customers. Furthermore, we enhance your customer support workflow, leading to a significant elevation in service quality. This integration of data enables you to make well-informed decisions based on clear, measurable KPIs, propelling your business towards success. Adopting these innovative tools can revolutionize your operations, ensuring you maintain a competitive edge in the marketplace. Ultimately, this approach not only fosters growth but also enhances customer satisfaction, creating a win-win scenario for your business.

What is NorthStar?

The foundation of your utility's success lies in the satisfaction of your customers. Their happiness dictates how well your business performs. With the advancements in modern technology, employees can enhance customer experiences and ensure that service remains uniform across all interactions. The NorthStar Customer Information System (CIS) is designed to assist utilities in overseeing millions of customer accounts and processing utility bills on a monthly basis. This comprehensive system facilitates every aspect of customer engagement, from establishing new accounts to analyzing credit histories. NorthStar CIS stands out as a dependable, highly adaptable suite of applications that meets the diverse needs of utilities. Furthermore, its configurability allows utilities to tailor the system to better serve their unique customer base.

Media

Media

Integrations Supported

CheddrSuite
Eat App
Fresh KDS
Legion

Integrations Supported

CheddrSuite
Eat App
Fresh KDS
Legion

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$250000.00/one-time
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RiverRock Systems

Date Founded

1999

Company Location

United States

Company Website

www.riverrocksystems.com/products/accountsreceivable/

Company Facts

Organization Name

Northstar Utilities

Date Founded

1976

Company Location

Canada

Company Website

www.northstarutilities.com

Categories and Features

Billing and Provisioning

Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Categories and Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

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