inHANCE Reviews

Datagate provides a software-as-a-service and telecom billing solution tailored for managed service providers (MSPs) that offer unified communications as a service (UCaaS) VoIP, as well as mobile voice and data solutions. It seamlessly integrates with various widely-used software platforms favored by MSPs, such as ConnectWise Manage and QuickBooks, ensuring a smooth operational flow. In addition to billing, Datagate and its partners are equipped to manage all aspects of telecom tax and compliance requirements effectively. This comprehensive approach allows MSPs to focus more on their core business while leaving the complexities of billing and compliance to experts.

Insightful is a Work Intelligence platform that helps organizations understand how work actually happens across people, processes, and AI, so they can improve performance, optimize workflows, and reduce operational waste. Insightful brings this together in one platform, built to help organizations optimize People, Process, and Technology through three core capabilities: 1. Workforce Analytics: Measure workforce productivity, utilization, and performance with real-time visibility into how work gets done. 2. Workflow Optimization: Identify bottlenecks, eliminate inefficiencies, and optimize workflows across teams and processes. 3. Work Intelligence: Measure AI adoption, usage, and business impact to maximize the ROI of your AI investments. You can see where time is going, how AI is being absorbed across your organization, how teams are performing, and where work is breaking down, without relying on manual tracking or guesswork. With Insightful, you can: • See clearly how work happens across teams, processes, and AI • Catch utilization or output declines before they become bigger problems • Monitor AI adoption, usage patterns, and business outcomes • Create a custom layout using configurable widgets for the insights most relevant to you • Identify where workflows slow down, stall, or generate rework • Benchmark performance across different teams, roles, or locations • Rely on real activity data to support reviews and resolve disputes • Automate reporting and time tracking This is a precision-built Work Intelligence designed to move the needle on your bottom line. The data it surfaces is practical enough to use in weekly reviews, forward planning, and everyday decisions. Organizations pick Insightful because it delivers serious visibility and control, without the price tag or complexities.

Diversified Billing is a component of a comprehensive software suite that also features fund accounting, payroll, permit management, purchase order tracking, and depreciation solutions. With over three decades of expertise, Diversified Technology has been creating and maintaining utility billing software utilized by approximately 350 utilities nationwide, which collectively issue more than seven million utility bills each year. The primary aim of Diversified Billing is to achieve two key goals: first, to greatly enhance customer satisfaction and service quality; and second, to empower your team to operate more effectively through advanced technology. Customer service representatives are equipped to deliver exceptional support when they can access all relevant customer account details from a unified service dashboard. Additionally, customers can conveniently view their account information and make payments around the clock via an online portal. Billing personnel will find great value in the Workflow Wizard, which ensures that each process is consistently set up accurately. They will also appreciate the capability to request a re-read through the Mobile Work Orders software, allowing them to receive updated figures promptly after the re-read is completed. Furthermore, Diversified Billing is compatible with any accounting system and any meter reading technology, making it a versatile choice for utility management. This seamless integration enhances operational efficiency and fosters a more cohesive working environment for utility providers.