What is CUSI?

CUSI offers global solutions for customer information systems, utility billing, web portals for customers, accounting, and asset management. In addition, CUSI creates, implements, and supports various technological solutions to address the operational demands of local utilities and governments. Their Windows and SQL applications are utilized by more than 1,100 companies in water, gas, electric, and waste management sectors, helping them to fulfill their operational needs efficiently. With a commitment to innovation, CUSI continuously enhances its offerings to better serve its clients.

Integrations

Screenshots and Video

Company Facts

Company Name:
Continental Utility Solutions
Date Founded:
1984
Company Location:
United States
Company Website:
www.cusi.com
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Product Details

Deployment
SaaS
Windows
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Video Library
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

CUSI Categories and Features

Utility Billing Software

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

CUSI Customer Reviews

Write a Review
  • Reviewer Name: Anita W.
    Position: Office Manager
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Company doesn't appreciate loyalty

    Date: Jun 29 2026
    Summary

    I've been with this company since 1992 before they were Windows based. Support has always been superb but something changed the last few years. I'm not sure if there's a new CEO or what but they don't care about the "little" people anymore. I am a "one horse" operation with less than 2000 customers and I simply can't afford their yearly maintenance fees anymore. They weren't willing to work with me at all as per orders from the powers that be. After 30+ years, you'd think I would be considered a valuable customer but I'm not big enough or rich enough for them any longer. I own the program so am still using it, just praying I don't have any technical issues. Buyers beware if you are a small company.

    Positive

    The customer support is great. I purchased this program in 1992 and they've come a long way. At first, it might take a couple of days to hear back from them but the last several years, I've received quick responses to my cries for help!

    Negative

    Maintenance prices have skyrocketed. I can't afford them anymore. They don't care about small companies (or individuals like me). They are looking for the big bucks that only municipalities can afford. If you are a small rural water system, this company is not for you.

    Read More...
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