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What is RC On-Track Issue Management?

RC On-Track Issue Management offers a streamlined approach for tracking and managing enhancement requests, product modifications, and defects from their initial reporting to resolution. While it is mainly used in software and web development as well as IT support, its adaptable nature means it can be implemented across a range of industries. The application is designed for easy configuration on your own web server, allowing administrators to set up projects, create users with specific roles, and assign them to particular tasks for immediate engagement—monitoring issues from their first identification to their ultimate solution. Users can establish multiple projects tailored to different domains such as support, product management, or development activities. With varying security levels, user access can be effectively controlled according to the needs of the organization. Additionally, users have the option to attach files to their logged issues for further clarification or context. The system also facilitates commentary on issues and diligently tracks all interactions, providing a thorough history of each case for easy access and review. This feature not only improves communication but also fosters collaboration among team members, emphasizing the importance of teamwork in issue resolution. By enhancing connectivity and transparency, RC On-Track significantly boosts overall project efficiency.

What is Problem Solver?

A successful continuous improvement strategy within an organization hinges on its capacity to systematically monitor various issues, concerns, and knowledge. When a customer presents a problem, management seeks assurance that the team prioritizes the resolution of that issue effectively. To facilitate this, Omnex's Problem Solver serves as a comprehensive tool and knowledge repository, empowering customers to track, manage, and resolve problems efficiently. This innovative software consolidates all internal and external issues into a single, easy-to-navigate repository. It has been specifically developed to tackle a wide array of quality assurance challenges, including external, internal, environmental, health, and safety-related issues. Additionally, it is essential to establish clear metrics and timelines for the resolution of problems, encompassing aspects such as containment, corrections, corrective actions, reporting, and closure. Furthermore, offering suppliers the means to implement corrective actions is crucial in fostering a collaborative approach to problem-solving. By doing so, organizations can enhance their overall effectiveness in managing customer concerns and improving operational quality.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Roundedcube

Company Website

www.roundedcube.com/rcontrack

Company Facts

Organization Name

Omnex Systems

Date Founded

1986

Company Location

United States

Company Website

www.omnexsystems.com

Categories and Features

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Categories and Features

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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