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What is REFLEKT Remote?

Optimize your business processes, improve operational efficiency, and mitigate workforce shortages with REFLEKT Remote, a powerful and secure Remote AR solution that bridges the gap between your frontline workers and service experts for immediate access to vital knowledge. By leveraging live video collaboration, you can quickly address issues through real-time discussions with professionals or peers. Initiating a secure live session is as simple as a click, compatible across a range of devices such as smartphones, tablets, smart glasses, laptops, and desktops. A leading company in the sector, ABB, effectively utilizes the customized Remote Insights solution, enhanced by features like Area Management, to streamline their problem-solving efforts significantly. The ABB Ability Remote Insights© platform greatly enhances service quality throughout various ABB divisions, allowing users to engage with mobile devices and Head Mounted Displays to tackle complex challenges efficiently. This cutting-edge strategy not only simplifies operations but also equips teams with the tools to respond to issues with increased speed and accuracy, ultimately fostering a more resilient workforce. As a result, businesses can achieve greater adaptability in today’s ever-evolving market landscape.

What is Help me Fix?

Help me Fix provides a comprehensive diagnostic and triage solution for repair needs, utilizing advanced AI and video technology. Its main objective is to improve service quality, reduce costs, and simplify maintenance management, making it an ideal option for various sectors looking to enhance their repair workflows and increase operational efficiency. The platform includes Aidenn, an AI-powered repair assistant, as well as Help me Fix Resident, Help me Fix Engineer, and a Nationwide Network of semi-retired tradespeople. This groundbreaking service enables residents to handle simple repairs independently with the aid of AI diagnostics, computer vision, instructional videos, video triage escalation, and job reporting features. Furthermore, it allows contact center representatives and on-site technicians to provide assistance to residents through video calls, helping to resolve issues remotely and significantly enhance first-time fix rates. By merging technology with practical support, Help me Fix fosters a more efficient repair process for all parties involved, ultimately transforming the traditional approach to maintenance and repair services. This innovative strategy not only benefits residents but also contributes to the overall improvement of service delivery across multiple industries.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

£100 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RE'FLEKT

Date Founded

2012

Company Location

Germany

Company Website

www.re-flekt.com/reflekt-remote

Company Facts

Organization Name

Help me Fix

Date Founded

2019

Company Website

helpmefix.io

Categories and Features

Categories and Features

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