Dameware Remote Everywhere
4.4 out of 5 starsRatings and Reviews 0 Ratings
Ratings and Reviews 7 Ratings
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What is RISE Remote Support?
With RISE Remote Support, you can efficiently oversee your entire support workflow within one platform, starting from the identification of the issue to archiving the collaboratively crafted solution in the knowledge database. This methodology guarantees that all stakeholders have access to organized, transparent, and easy-to-understand information throughout the journey. The system is designed to work with a variety of devices, including desktops, laptops, smartphones, and smart glasses, providing users with the flexibility they need. You can conveniently share an array of documents, including videos, images, PDFs, and 3D models, whether they were generated on-site or imported from other platforms, ensuring that both your team and clients have the exact resources needed to tackle the problem effectively. In the modern era of communication, voice messages have emerged as an essential resource, often replacing the need for lengthy typing and aiding in the swift identification and resolution of issues. Moreover, the saying "a picture is worth a thousand words" is particularly relevant when using our image editor, which allows for quick and easy enhancements and modifications to your images, leading to clearer communication. This extensive tool not only simplifies support workflows but also significantly enhances the user experience by promoting efficient collaboration and interaction among all parties involved. Overall, RISE Remote Support empowers teams to tackle challenges more effectively while fostering an environment of shared knowledge and continuous improvement.
What is Dameware Remote Everywhere?
Dameware Remote Everywhere (DRE) from SolarWinds® is an effective remote support tool that enables IT specialists to efficiently connect to any device or system in order to address issues. With its strong visibility features and communication options, it facilitates prompt problem resolution while enhancing user satisfaction. DRE is equipped with a robust set of tools, comprehensive reporting, and session monitoring capabilities, all offered at a significantly lower price compared to high-end premium alternatives. This makes it an attractive option for organizations looking to improve their IT support efficiency without breaking the bank.
Integrations Supported
Additional information not provided
API Availability
API Availability
Pricing Information
Pricing not provided
Pricing Information
Starting price is $540 for: unlimited registered users, 1 concurrent technician per license, and 500 endpoints per license.
Free Trial Offered?
Supported Platforms
Android
iPhone
iPad
Windows
Mac
Supported Platforms
Windows
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Not specified
Training Options
Documentation Hub
Webinars
Company Facts
Organization Name
RISE Technologies
Date Founded
2016
Company Location
Germany
Company Website
rise-rs.de/produkt/
Company Facts
Organization Name
SolarWinds
Date Founded
1999
Company Location
United States
Company Website
www.solarwinds.com/dameware-remote-everywhere
Categories and Features
Remote Support
Not specified
Categories and Features
Help Desk
Not specified
IT Management
Not specified
ITSM
Not specified
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer