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What is GoDesk?

Gathering feedback from guests through a collective post-checkout message is essential for ensuring that hotel staff fully grasp their experiences during their stay. To enhance guest convenience, automatically dispatch a welcome message, a thank you note, and the WiFi credentials via WhatsApp. This arrangement facilitates direct communication between guests and the staff, enabling them to address any inquiries or concerns promptly. By maintaining proactive communication, the team can tackle any service recovery issues while guests are still on-site, effectively reducing the likelihood of unfavorable online reviews. It is vital to develop a comprehensive understanding of each guest’s preferences to deliver outstanding customer satisfaction. Your team will work together in an internal chat group to create a cohesive understanding of guest needs, collecting all pertinent preferences prior to their arrival. This optimized process allows guests to seamlessly check in, collect their keys, and head straight to their rooms without any delays, greatly enhancing their hotel experience. Furthermore, this strategy cultivates a more personalized environment that not only boosts guest satisfaction but also encourages greater loyalty over time. By consistently refining this approach, the hotel can ensure that each guest feels valued and appreciated throughout their stay.

What is Automata?

Optimize Your Booking Experience with Automation. Presenting a premier automation tool specifically designed for the short-term rental industry. Automata takes care of all elements of guest bookings, empowering you to focus on growing your rental enterprise. Improve the guest experience and strive for super host status while freeing up valuable time. As an integral part of the Tokeet suite, Automata guarantees that you convey timely and pertinent information to your guests in the language they prefer. Maintain clear communication with both guests and staff throughout their entire journey, from the first inquiry to the final checkout, with flawless, automated support at every step. Keep in touch with your guests and team via email, SMS, or push notifications, ensuring everyone is promptly informed about any changes to reservations. Additionally, when guests reply to your communications, their responses are automatically saved in their Tokeet message thread for convenient reference and management. This enhanced level of automation not only improves communication efficiency but also greatly minimizes the risk of human error, allowing you to operate with confidence. With Automata, you can elevate the quality of service provided to your guests like never before.

Media

Media

Integrations Supported

IFTTT
Mailchimp
Signature
Slack
Tokeet
Zapier

Integrations Supported

IFTTT
Mailchimp
Signature
Slack
Tokeet
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$9.99 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

GoDesk

Date Founded

2017

Company Location

India

Company Website

www.rlike.in/

Company Facts

Organization Name

Tokeet

Date Founded

2015

Company Location

Canada

Company Website

www.useautomata.com

Categories and Features

Categories and Features

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

Popular Alternatives

Popular Alternatives

Signature Reviews & Ratings

Signature

Tokeet
Grace Reviews & Ratings

Grace

Nevotek