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What is GoDesk?

Gathering feedback from guests through a collective post-checkout message is essential for ensuring that hotel staff fully grasp their experiences during their stay. To enhance guest convenience, automatically dispatch a welcome message, a thank you note, and the WiFi credentials via WhatsApp. This arrangement facilitates direct communication between guests and the staff, enabling them to address any inquiries or concerns promptly. By maintaining proactive communication, the team can tackle any service recovery issues while guests are still on-site, effectively reducing the likelihood of unfavorable online reviews. It is vital to develop a comprehensive understanding of each guest’s preferences to deliver outstanding customer satisfaction. Your team will work together in an internal chat group to create a cohesive understanding of guest needs, collecting all pertinent preferences prior to their arrival. This optimized process allows guests to seamlessly check in, collect their keys, and head straight to their rooms without any delays, greatly enhancing their hotel experience. Furthermore, this strategy cultivates a more personalized environment that not only boosts guest satisfaction but also encourages greater loyalty over time. By consistently refining this approach, the hotel can ensure that each guest feels valued and appreciated throughout their stay.

What is Instio GEM?

Improving the experience for guests requires clear and efficient communication at all stages of their visit. The Instio GEM automated communication platform plays a crucial role in this process by automatically sending timely messages to guests, which greatly enhances their overall satisfaction. By connecting operations teams with guests through various channels such as SMS, email, and in-app messaging, the platform simplifies the communication process. You can create automated responses for routine interactions that typically take up a lot of your time, ensuring they are sent out based on the triggers you set. Furthermore, this system allows for the automation of key communications, such as providing check-in and check-out instructions and sending personalized messages for special occasions like birthdays or anniversaries, along with follow-up sequences that include review requests. Ultimately, this thorough strategy not only boosts operational efficiency but also cultivates a more tailored experience for every guest, making their stay memorable. By investing in such a system, businesses can ensure they are meeting the evolving expectations of their clientele.

Media

Media

Integrations Supported

FLEXIPASS

Integrations Supported

FLEXIPASS

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

GoDesk

Date Founded

2017

Company Location

India

Company Website

www.rlike.in/

Company Facts

Organization Name

Instio

Date Founded

2015

Company Location

India

Company Website

instio.co/guest-messaging/

Categories and Features

Categories and Features

Popular Alternatives

Popular Alternatives

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Helix

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