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Cumulus RetailSmall businesses require a reliable eCommerce and retail point-of-sale system that operates efficiently. Cumulus offers "Always on" retail point-of-sale systems designed to keep you informed and reduce any potential downtime. Their retail cloud POS solution is known for its superior reliability, ensuring that it continues to process sales and handle other essential functions without interruption. With Cumulus eCommerce™, a cutting-edge eCommerce and ePOS solution, you can seamlessly manage both your store and website as a unified entity. The advanced product management tools provided by Cumulus simplify the process of creating and modifying products for both your eCommerce and retail stores. Additionally, Cumulus' Customer Relations Management (CRM) system enables you to monitor real-time sales data across all platforms from a single database, thereby enhancing your ability to make informed business decisions. This integration ultimately helps streamline operations and boost customer engagement.
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Runit RealTime CloudEstablished in New York City in 1992, Runit specializes in cloud-based retail management systems, specifically designed for high-end fashion, footwear, and gift retail chains. Our versatile platform offers comprehensive support around the clock, enabling seamless integration of operations across various locations such as stores, warehouses, and online platforms. Runit RealTime Cloud is designed to cater to any size of retail chain, whether you operate three, fifty, or even more stores, enhancing various aspects of your business including ordering, distribution, customer service, payment processing, and e-commerce functionalities. Compatible with PC, Mac, and iPad, Runit RealTime Cloud allows you to utilize existing hardware, making it a practical solution for retailers. Our extensive experience, combined with a flexible subscription model, ensures affordability for businesses with limited budgets, as we do not impose any lengthy contracts or hefty upfront payments. Don't hesitate to reach out for a customized demo to explore how our solutions can transform your retail operations today!
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ConnectPointzConnectPointz specializes in connecting and automating various business processes and systems through both ready-made and tailored integration solutions. We understand that each client has unique demands when it comes to their supply chain, warehouse management, or partnerships with sales channels. Our adaptable services can cater to any client requirement, seamlessly integrating with all business applications or sales channels. By utilizing our services, your organization will benefit from a reduction in tedious data entry tasks and a decrease in human errors, leading to improved profit margins and enhanced operational efficiency. ConnectPointz offers both pre-configured and bespoke commerce integration alternatives that are designed to optimize your business processes, regardless of your company's scale. Furthermore, we facilitate smoother communication between suppliers and retailers by automating routine data entry tasks, thereby lowering labor costs and minimizing errors while fostering improved interactions among all parties involved. This ultimately contributes to a more streamlined and efficient operation overall.
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QminderGlobally, businesses incur significant financial losses each year as a result of lengthy wait times. When customers experience inefficiencies in queue management, they are less inclined to stay loyal or recommend the establishment to others. It's vital to assess how different departments and locations perform, keeping a close eye on wait times and the number of customers in line. Equip your team with the necessary tools to enhance customer service, while also recognizing their accomplishments and pinpointing opportunities for improvement. Performance metrics can be easily tracked and disseminated, with service reports serving as an effective means to analyze key performance indicators and gauge the success of your service approach. Offering a virtual waiting list through customers' phones can significantly reduce physical line-ups, allowing them to wait comfortably in their vehicles, at home, or even outdoors. Keeping customers informed with real-time updates about their wait status and other relevant information is essential. Additionally, fostering communication with customers to gather their feedback can provide valuable insights for ongoing enhancements. By addressing these aspects, you can create a more efficient and satisfying experience for your clientele.
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RobinRobin’s workplace solution is designed for hybrid work environments and features dedicated tools for managing visitors, reserving meeting rooms, and booking desks flexibly. It offers an efficient experience for visitors, provides actionable insights into capacity trends, delivers statistics by team, tracks meeting room usage, and includes comprehensive reporting for detailed analytics. With all these capabilities, users can effectively oversee their workspace, assist individuals in locating colleagues and conference rooms, and ensure a warm reception for guests in the office. Furthermore, the platform's user-friendly interface enhances overall productivity and collaboration among teams.
What is ROBIN?
Get ready for the evolving landscape of conversational commerce by delivering outstanding service and improving customer experiences. Are you prepared to handle the expectations of conversational commerce? Today's consumers expect interactions that are not only personalized but also instantaneous and conducted through channels they prefer. To fulfill these needs, businesses must first refine their customer service processes. The ROBIN Program is tailored to help teams enhance service level agreements, boost operational efficiency, and stimulate sales growth. It includes a Conversation Console that seamlessly connects with your data warehouse, providing data-driven coaching. After optimizing your customer service framework, our Growth Suite assists you in scaling your operations smoothly. You can add new channels, elevate automation, and enhance overall performance as you gradually adopt conversational commerce. All inquiries coming from various platforms are handled within a single, intuitive console, eliminating the frustrations of ticketing systems and long wait times. Queries are smartly directed to the right team member, with all pertinent customer information readily available. Key features include a responsive web form, live chat functionality, and customer co-browsing to foster an engaging interaction. This thorough strategy not only positions businesses to meet current consumer demands but also equips them to succeed in the rapidly changing environment of customer engagement. In essence, embracing this comprehensive approach will ensure your business remains competitive and responsive to future changes.
What is Live Assist for Microsoft Dynamics 365?
Our advanced co-browsing solution enables real-time audio and video interactions with customers directly on your website or application, simplifying the enhancement of customer satisfaction. This powerful feature allows you to lead users through your platform, assist them with completing purchases, help with form submissions, provide recommendations, and much more, all while leveraging audio and video functionalities. Users will appreciate that there’s no requirement to download any plugins or additional applications. In addition, we've partnered with LivePerson to introduce a groundbreaking engagement method known as Messaging, which transforms traditional Live Chat by offering increased flexibility. Moreover, we have integrated popular third-party communication platforms such as Twilio SMS, Facebook Messenger, Instagram, Twitter, WhatsApp, and Apple Business Chat, enabling agents to manage these Messaging conversations seamlessly within Dynamics 365 for a more efficient experience. This holistic approach not only boosts interaction but also helps in building stronger connections with your clientele, ultimately leading to enhanced loyalty and satisfaction. By leveraging these innovative tools, businesses can create a more interactive and responsive environment for their customers.
Integrations Supported
Apple Business Chat
Facebook Messenger
Instagram
LivePerson
Microsoft Dynamics 365
Twilio
WhatsApp
X (Twitter)
Integrations Supported
Apple Business Chat
Facebook Messenger
Instagram
LivePerson
Microsoft Dynamics 365
Twilio
WhatsApp
X (Twitter)
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$49 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
ROBIN
Date Founded
2011
Company Location
Netherlands
Company Website
www.robinhq.com
Company Facts
Organization Name
Communication Business Avenue
Date Founded
2006
Company Location
Japan
Company Website
www.cafex.com
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Categories and Features
Campaign Management
Channel Management
Contact Database
Email Marketing
Event Triggered Actions
Lead Management
Multi-Campaign
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking