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What is RackNap?
The platform offers an extensive suite of tools to effectively manage partners, incorporating structures for commissions and discounts tailored for multi-tier partnerships, along with established thresholds and lock-in durations. Additionally, it features a Partner Dashboard for monitoring performance, provides white-labelled support integration, and implements a lead-lock mechanism to maintain steady engagement. Among its many functions are options for customer self-support, automated ticket assignment, SLA triggers, and an escalation matrix, all aimed at improving the support experience for users. Support ratings, a customer portal, an integrated knowledge base, and a notification system work cohesively to facilitate robust communication and easy access to resources. Intelligent support dashboards further optimize the process, while the platform offers a variety of pricing options, such as free, one-time, recurring, pay-per-use, and contract plans, all equipped with auto-renewal and usage-based pricing models. Users can modify pricing according to the billing cycle and the number of units purchased, as well as create bundled packages to encourage more substantial customer purchases. The system accommodates various currencies, tax configurations, rules, and multiple payment gateways to simplify the transaction process. Additionally, customers are granted the flexibility to upgrade or downgrade their cloud services straight from their panel, allowing them to customize their experience by selecting extra service add-ons as needed, which empowers them to tailor their service to meet individual needs. This level of customization not only enhances user satisfaction but also fosters loyalty by making it easier for customers to adapt their services as their requirements evolve.
What is AddonSoftware?
AddonSoftware® provides a versatile ERP business solution that is distinguished by its exceptional capacity to preserve custom modifications during the update cycle. Our strategic framework empowers partners with vital elements for accounting, distribution, manufacturing, and payroll, enabling developer partners to tailor the solution to meet the unique demands of their customers. Unlike many customized solutions that hinder upgrades to newer versions, AddonSoftware guarantees that investments in customizations remain safeguarded through updates or even during new installations of the core product. Created by Barista, AddonSoftware embodies over two decades of continuous improvement, showcasing enhanced capabilities, upgraded functionality, and modernized technology. Users enjoy the flexibility to preview, archive, print, email, fax, or convert any generated report into PDF or ASCII text formats at no additional cost. Additionally, reports can be effortlessly exported to Google Docs, promoting easy access and real-time collaboration among users. These comprehensive features highlight AddonSoftware's commitment to providing a reliable ERP solution, making it an excellent choice for businesses aiming to streamline their operations. In an ever-evolving business landscape, having a solution that adapts to specific needs is crucial for sustained success.
Integrations Supported
UnForm
API Availability
Has API
API Availability
Has API
Pricing Information
$49 user per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
RackNap
Date Founded
2016
Company Location
India
Company Website
www.racknap.com
Company Facts
Organization Name
BASIS International
Date Founded
1985
Company Location
United States
Company Website
www.addonsoftware.com
Categories and Features
Cloud Management
Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval
Categories and Features
ERP
Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management