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What is RackNap?
The platform offers an extensive suite of tools to effectively manage partners, incorporating structures for commissions and discounts tailored for multi-tier partnerships, along with established thresholds and lock-in durations. Additionally, it features a Partner Dashboard for monitoring performance, provides white-labelled support integration, and implements a lead-lock mechanism to maintain steady engagement. Among its many functions are options for customer self-support, automated ticket assignment, SLA triggers, and an escalation matrix, all aimed at improving the support experience for users. Support ratings, a customer portal, an integrated knowledge base, and a notification system work cohesively to facilitate robust communication and easy access to resources. Intelligent support dashboards further optimize the process, while the platform offers a variety of pricing options, such as free, one-time, recurring, pay-per-use, and contract plans, all equipped with auto-renewal and usage-based pricing models. Users can modify pricing according to the billing cycle and the number of units purchased, as well as create bundled packages to encourage more substantial customer purchases. The system accommodates various currencies, tax configurations, rules, and multiple payment gateways to simplify the transaction process. Additionally, customers are granted the flexibility to upgrade or downgrade their cloud services straight from their panel, allowing them to customize their experience by selecting extra service add-ons as needed, which empowers them to tailor their service to meet individual needs. This level of customization not only enhances user satisfaction but also fosters loyalty by making it easier for customers to adapt their services as their requirements evolve.
What is CloudCockpit?
CloudCockpit is a robust platform for cloud commerce and management specifically designed for Microsoft Cloud Solution Provider (CSP) partners, enabling them to efficiently oversee and improve their entire cloud business lifecycle through a unified system. It seamlessly integrates with Microsoft’s Partner Center, filling in operational gaps by providing automation for tasks such as license provisioning, subscription management, and billing oversight, which are not natively included. This platform alleviates operational burdens by automating key processes like tenant creation, license adjustments, and invoice reconciliation, resulting in fewer manual inputs and a reduction in errors, while guaranteeing accurate billing that corresponds to detailed usage statistics. Additionally, it fosters better financial and operational management through real-time data on costs, revenues, margins, and Azure usage, along with customizable dashboards and alerts that enable users to track spending, spot anomalies, and effectively manage credit risk. CloudCockpit not only empowers CSP partners to streamline their operations but also positions them favorably in the dynamic cloud marketplace, ensuring they remain competitive and responsive to market changes. Ultimately, this innovative solution supports partners in achieving greater efficiency and profitability in their cloud endeavors.
Integrations Supported
Autotask PSA
Azure Cloud Services
Microsoft Azure
Microsoft Excel
Microsoft OneDrive
Microsoft Outlook
Microsoft PowerPoint
Microsoft Teams
Microsoft Word
Integrations Supported
Autotask PSA
Azure Cloud Services
Microsoft Azure
Microsoft Excel
Microsoft OneDrive
Microsoft Outlook
Microsoft PowerPoint
Microsoft Teams
Microsoft Word
API Availability
Has API
API Availability
Has API
Pricing Information
$49 user per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
RackNap
Date Founded
2016
Company Location
India
Company Website
www.racknap.com
Company Facts
Organization Name
CloudCockpit
Date Founded
2016
Company Location
Italy
Company Website
cloudcockpit.com
Categories and Features
Cloud Management
Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval
Categories and Features
Cloud Management
Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval