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What is RackNap?
The platform offers an extensive suite of tools to effectively manage partners, incorporating structures for commissions and discounts tailored for multi-tier partnerships, along with established thresholds and lock-in durations. Additionally, it features a Partner Dashboard for monitoring performance, provides white-labelled support integration, and implements a lead-lock mechanism to maintain steady engagement. Among its many functions are options for customer self-support, automated ticket assignment, SLA triggers, and an escalation matrix, all aimed at improving the support experience for users. Support ratings, a customer portal, an integrated knowledge base, and a notification system work cohesively to facilitate robust communication and easy access to resources. Intelligent support dashboards further optimize the process, while the platform offers a variety of pricing options, such as free, one-time, recurring, pay-per-use, and contract plans, all equipped with auto-renewal and usage-based pricing models. Users can modify pricing according to the billing cycle and the number of units purchased, as well as create bundled packages to encourage more substantial customer purchases. The system accommodates various currencies, tax configurations, rules, and multiple payment gateways to simplify the transaction process. Additionally, customers are granted the flexibility to upgrade or downgrade their cloud services straight from their panel, allowing them to customize their experience by selecting extra service add-ons as needed, which empowers them to tailor their service to meet individual needs. This level of customization not only enhances user satisfaction but also fosters loyalty by making it easier for customers to adapt their services as their requirements evolve.
What is Cloudmore?
Cloudmore provides a range of solutions tailored for businesses aiming to address the complexities of procuring recurring services, vendors shifting towards subscription revenue models, and service providers embracing cloud technologies. It serves as a centralized platform for managing, billing, and selling to your subscription channel partners and clients. By utilizing Cloudmore, you can effectively tackle the difficulties associated with obtaining recurring and metered services. The platform streamlines billing processes, minimizing errors that can be financially detrimental. Customers have the autonomy to browse and purchase the services they need independently. Additionally, your offerings can be highlighted and sold through either an internal or external marketplace. With a comprehensive service catalog at your disposal, you can select items to feature in a personalized online store for your clientele. Pricing can be adjusted on a global scale or tailored specifically to each customer. Moreover, you have the capability to generate offers and quotes from your service catalog, while administrators can oversee and manage monthly billing details, along with discovering new service opportunities. Overall, Cloudmore enhances the efficiency of service management and sales in the subscription economy.
Integrations Supported
Acronis Cyber Protect Cloud
Bitdefender Advanced Threat Intelligence
Kaspersky Anti-Virus
Microsoft 365
Microsoft Azure
WatchGuard Endpoint Protection Platform (EPP)
Integrations Supported
Acronis Cyber Protect Cloud
Bitdefender Advanced Threat Intelligence
Kaspersky Anti-Virus
Microsoft 365
Microsoft Azure
WatchGuard Endpoint Protection Platform (EPP)
API Availability
Has API
API Availability
Has API
Pricing Information
$49 user per month
Free Trial Offered?
Free Version
Pricing Information
499
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
RackNap
Date Founded
2016
Company Location
India
Company Website
www.racknap.com
Company Facts
Organization Name
Cloudmore
Date Founded
2004
Company Location
Sweden
Company Website
web.cloudmore.com
Categories and Features
Cloud Management
Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval
Categories and Features
Billing and Invoicing
Billing Portal
Contact Database
Contingency Billing
Customer Portal
Customizable Invoices
Dunning Management
Hourly Billing
Invoice History
Mobile Payments
Multi-Currency
Online Invoicing
Online Payments
Payment Processing
Project Billing
Recurring/Subscription Billing
Service Ticket Billing
Tax Calculator
Billing and Provisioning
Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP
Cloud Management
Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval
Distribution
Barcoding / RFID
Import / Export Management
Inventory Management
Order Management
Purchasing
Returns Management
Sales Forecasting
Shipping Management
Warehouse Management
Recurring Billing
Customer Portal
Deferred Billing
Discount Management
Dunning Management
Invoice History
Multi-Currency
Multi-Period Recurring Billing
Payment Processing
Recurring Donations
Subscription Billing
SaaS Management
License Management
Onboarding
Renewal Management
SaaS Operations Management
Shadow IT Detection
Spend Management
Subscription Management
Usage Tracking / Analytics
Vendor Management
Subscription Management
Cancellation Management
Discount / Coupon Management
Dunning Management
Enrollment Management
Product Catalog
Recurring Billing
Revenue Recognition
Revenue Recovery Tools
Self Service Portal
Subscription Plan Management
Tax Management
Trial Management
Usage Tracking/Analytics