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What is RackNap?
The platform offers an extensive suite of tools to effectively manage partners, incorporating structures for commissions and discounts tailored for multi-tier partnerships, along with established thresholds and lock-in durations. Additionally, it features a Partner Dashboard for monitoring performance, provides white-labelled support integration, and implements a lead-lock mechanism to maintain steady engagement. Among its many functions are options for customer self-support, automated ticket assignment, SLA triggers, and an escalation matrix, all aimed at improving the support experience for users. Support ratings, a customer portal, an integrated knowledge base, and a notification system work cohesively to facilitate robust communication and easy access to resources. Intelligent support dashboards further optimize the process, while the platform offers a variety of pricing options, such as free, one-time, recurring, pay-per-use, and contract plans, all equipped with auto-renewal and usage-based pricing models. Users can modify pricing according to the billing cycle and the number of units purchased, as well as create bundled packages to encourage more substantial customer purchases. The system accommodates various currencies, tax configurations, rules, and multiple payment gateways to simplify the transaction process. Additionally, customers are granted the flexibility to upgrade or downgrade their cloud services straight from their panel, allowing them to customize their experience by selecting extra service add-ons as needed, which empowers them to tailor their service to meet individual needs. This level of customization not only enhances user satisfaction but also fosters loyalty by making it easier for customers to adapt their services as their requirements evolve.
What is MachPanel?
MachPanel is an all-encompassing Multi-Cloud Service Orchestration and Delivery Platform tailored for Telecommunications companies, Hosting Providers, and Enterprises. This innovative platform simplifies the aggregation, provisioning, automation, billing, and support for both Microsoft Cloud and on-premises enterprise applications through a highly responsive and intuitive web interface. By optimizing these processes, MachPanel offers an excellent opportunity to automate and scale Microsoft Cloud operations, allowing for more straightforward billing management for both Direct and Indirect CSP partners. Moreover, it provides Microsoft CSP Direct Partners with the tools needed to effectively present, bundle, and market their Office 365 and Microsoft Azure services via a customized white-labeled marketplace, ensuring their success through comprehensive automation. In addition, MachPanel holds the distinction of being a Microsoft Validated Multi-tenant Control Panel for Exchange, ensuring compatibility with all versions of Microsoft Exchange, Skype for Business, Dynamics 365, SharePoint, Hyper-V, Windows Web Hosting, and Active Directory Synchronization. This makes it a critical asset for any business aiming to elevate their cloud service capabilities. With its wide-ranging features, MachPanel not only enhances operational efficiency but also equips partners with a significant advantage in the swiftly changing cloud environment, thereby boosting overall productivity and market reach.
Integrations Supported
Active Directory
Microsoft 365
Microsoft Azure
Microsoft Dynamics 365
Microsoft Exchange
Microsoft Hyper-V
Microsoft SharePoint
Skype
Integrations Supported
Active Directory
Microsoft 365
Microsoft Azure
Microsoft Dynamics 365
Microsoft Exchange
Microsoft Hyper-V
Microsoft SharePoint
Skype
API Availability
Has API
API Availability
Has API
Pricing Information
$49 user per month
Free Trial Offered?
Free Version
Pricing Information
$100 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
RackNap
Date Founded
2016
Company Location
India
Company Website
www.racknap.com
Company Facts
Organization Name
MachSol
Company Location
United States
Company Website
www.machsol.com
Categories and Features
Cloud Management
Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval
Categories and Features
Cloud Management
Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval
SaaS Management
License Management
Onboarding
Renewal Management
SaaS Operations Management
Shadow IT Detection
Spend Management
Subscription Management
Usage Tracking / Analytics
Vendor Management