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What is Racket?

Racket provides an exceptionally user-friendly collaborative grid combined with instant voice chat, making it an ideal solution for team efforts. Unlike conventional video calls that can be exhausting and may not suit every remote work situation, audio communication often enhances discussions more effectively. By incorporating a Racket link into your next meeting invite, you can concentrate on your work instead of being distracted by visual interactions. The channels within Racket stay open, allowing for easy reconnection as needed. Engage your colleagues in a light-hearted manner with a cheerful wave or an audio emoji to foster interaction. Each channel in Racket comes equipped with a collaborative canvas that facilitates sharing of ongoing projects, enabling you to seamlessly add images, links, and collectively take notes. Whether you want to reference existing documents pertinent to your tasks or generate new content directly on the canvas, the process is effortless. Its straightforward organization and clean grid design ensure that everything remains attractive and accessible. Communicating without the need for video allows for greater mobility, liberating you from the limitations of being in front of a camera. Racket not only streamlines collaboration for remote teams but also enhances overall productivity by emphasizing simplicity and effectiveness, making it a valuable tool in modern teamwork.

What is Avaya Aura?

Avaya addresses the growing needs of contemporary communication through its innovative Avaya Aura® Platform, which features a state-of-the-art architecture built for real-time interactions and utilizes session-based collaboration technologies. Instead of complicating current systems or requiring an entire system replacement, the Avaya Aura® Platform simplifies operations and offers a modern upgrade pathway from traditional, isolated, and location-dependent communication methods. This progress leads to an advanced and cost-efficient multimedia communications solution that effortlessly combines both existing and future investments in voice, video, real-time collaboration, and other areas. Specifically designed to improve collaboration among individuals in today’s fast-paced businesses, the Avaya Aura® Platform employs a unique methodology regarding the Session Initiation Protocol (SIP), enabling the integration of media, networks, devices, applications, and presence into a cohesive framework. By achieving this integration, it not only boosts communication efficiency but also cultivates a more cooperative workplace atmosphere. Ultimately, the Avaya Aura® Platform stands as a pivotal tool for organizations aiming to thrive in a rapidly evolving digital landscape.

Media

Media

Integrations Supported

Boost.ai
CodeConvert
Empirix
Korbyt Anywhere
LumenVox
LumenVox Call Progress Analysis (CPA)
LumenVox Voice Biometrics
Minitab Statistical Software
ServSecure
TCS ADD
TCS CHROMA
TCS MasterCraft DevPlus
TCS OmniStore
TCS Optumera
TCS TAP
WatchTower Security Management App
WebRezPro
Zoho CRM
ice Contact Center

Integrations Supported

Boost.ai
CodeConvert
Empirix
Korbyt Anywhere
LumenVox
LumenVox Call Progress Analysis (CPA)
LumenVox Voice Biometrics
Minitab Statistical Software
ServSecure
TCS ADD
TCS CHROMA
TCS MasterCraft DevPlus
TCS OmniStore
TCS Optumera
TCS TAP
WatchTower Security Management App
WebRezPro
Zoho CRM
ice Contact Center

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Racket

Company Location

United States

Company Website

racket.app/

Company Facts

Organization Name

Avaya

Company Location

United States

Company Website

www.avaya.com/es/documents/fs-avaya-aura-platform-uc4803se.pdf

Categories and Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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