Top Avaya Aura Alternatives

Develop a flexible voice solution using the API that connects millions of users worldwide. With Twilio Voice, you have the capability to craft distinctive phone call experiences through a single API, allowing you to create, receive, manage, and oversee calls effortlessly with minimal code. Tailor your experience to your specifications by leveraging an extensive array of customization tools, including our Voice SDK, speech recognition features, Interactive Voice Response (IVR), and transcription of recordings. If your goal is to establish international conferencing or set up alerts and notifications, Twilio provides the necessary support for Voice development, including resources like Twilio Runtime and Studio developer tools. Additionally, you'll find comprehensive documentation, code snippets, and supportive libraries available to jumpstart your building process today, ensuring you have everything you need to succeed.

GoTo Meeting is a versatile online conferencing platform designed to enhance workforce productivity by offering a fast, dependable, and user-friendly experience. By facilitating face-to-face interactions, presentation sharing, and instant messaging among team members, it helps foster stronger relationships and drive better business results with just a single click. Trusted by millions globally, including many leading corporations, GoTo Meeting serves as a reliable tool for effective virtual communication and collaboration. Users can confidently engage in meetings with high-quality audio and video through its straightforward interface. Additionally, features like meeting transcripts and the GoTo Meeting Smart Assistant are designed to boost efficiency. The mobile application further allows you to connect and collaborate effortlessly from any location, ensuring you never miss an opportunity to engage with your team.

MightyCall offers a versatile and scalable cloud-based call center solution tailored for small and medium-sized enterprises. Join the MightyCall community and experience how our innovative Call Center system can transform the way your business communicates with clients. This unique approach to communication can significantly enhance your operational efficiency and customer satisfaction.

Twilio Flex is an adaptable cloud-based contact center solution that empowers businesses with complete autonomy over their deployment strategies. Currently supporting more than half a million agents, Twilio Flex is driving digital transformation by liberating organizations from the constraints of traditional call centers, all within a single robust platform. Users of Flex have experienced reductions in handle times of up to 38% by enabling agents to access personalized information from a variety of backend systems, such as CRM, payment processing, service ticketing, and more. By providing agents with relevant and contextual data at their fingertips, you can enhance hyper-personalization and ensure an exceptional customer experience. Explore the comprehensive documentation, sample code, and development tools that are essential for customizing the contact center to meet your specific requirements. Whether you're launching an outbound call, facilitating a warm transfer, or observing agent performance, our detailed guides will equip you with the necessary context to maximize the benefits of Flex's existing framework, ultimately leading to improved operational efficiency and customer satisfaction.

For more than ten years, Five9 has dedicated itself entirely to developing cloud-based contact center software. It has established itself as a leader in the execution category within the Gartner Contact Center as a Service Magic Quadrant Leaders Quadrant. As a result of this recognition, Five9 has become the go-to choice for enterprise contact centers that require a trustworthy, secure, and scalable solution to meet their needs. This unwavering commitment to excellence has solidified Five9’s reputation in the industry.

You can oversee all your business functions remotely through a single platform. By utilizing dependable voice and video services, along with faxing, messaging, and conferencing capabilities in the cloud, you can enhance productivity and streamline communication. This flexible, all-in-one cloud communication and contact center solution is tailored for small and medium-sized enterprises. Additionally, you have the option to customize your settings and features, ensuring your conference calls operate according to your preferences, with support for up to 100 participants. Our VoIP phone system or hosted PBX serves as a modern alternative to traditional small business phone systems, utilizing your broadband connection to facilitate seamless communication. You can effortlessly share your screen and stream HD video for any meeting size, whether large or small, without the need for downloads. Furthermore, you can send and receive SMS and MMS messages directly online, as well as manage internet faxing directly from your dashboard. Infinite provides the latest VoIP phones, which come fully set up and ready for immediate use; simply turn on your device to start your conversations. With these tools at your disposal, your business can thrive in a connected world.

Enterprises can achieve seamless connectivity for individuals at any time and from any location through Cisco's extensive collaboration framework, which is specifically designed for voice and video interactions, messaging, and mobility solutions. The Cisco Unified Communications Manager (Unified CM) offers reliable, secure, scalable, and manageable call control, in addition to session management capabilities. By optimizing your communications infrastructure, Cisco Unified Communications Manager enables your teams to engage with ease and efficiency. This solution includes a variety of features such as IP telephony, high-definition video conferencing, unified messaging, and Instant Messaging and Presence capabilities. Transform your work environments to attract and retain top talent from diverse locations, providing them with the Cisco Unified Communications Manager and the necessary tools for success. With strong features that cater to mobile and remote employees, it’s crucial to choose a solution that evolves with your business needs, whether you are a local family-run establishment or a multinational corporation. Embracing Cisco’s unified communications can profoundly boost collaboration and productivity within your organization, paving the way for ongoing innovation and success in a competitive market. As businesses continue to grow and change, leveraging such technology becomes even more vital for maintaining a competitive edge.

Zoom Meetings & Chat provides a robust platform for enterprise video conferencing, incorporating features like real-time messaging and content sharing. It simplifies video conferencing and messaging across all devices, ensuring ease of use for everyone. The platform encourages user adoption with seamless meeting capabilities that allow participants to join, initiate, and collaborate effortlessly on any device. Zoom Meetings integrates with your calendar system, delivering top-tier video conferencing on both mobile and desktop platforms. It supports a variety of functions such as all-hands meetings, internal and external communications, as well as training sessions, all accessible through a single platform. With the capacity to host up to 1,000 participants and display 49 videos on screen simultaneously, users can enjoy high-definition video and audio quality during their meetings. Multiple participants can screen share at once, and co-annotation features enhance interactivity. Security is a priority, with end-to-end encryption for all meetings, role-based access controls, password protection, and waiting rooms for added safety. Additionally, hosts have the ability to put attendees on hold when necessary. Meetings can be recorded either locally or in the cloud, complete with searchable transcripts for easy reference. Moreover, Zoom offers healthcare plans that comply with HIPAA regulations, ensuring that sensitive information is handled appropriately. This comprehensive suite of features positions Zoom as a leader in the video conferencing space.

A cloud contact center solution driven by AI, this platform enhances communication through innovative, personality-based routing. It efficiently consolidates multichannel customer interactions into a single conversation thread. Vocalcom represents the intersection of digital engagement and artificial intelligence, allowing for a seamless integration of live agents within the customer interaction process. With the ability to manage all customer interactions collectively, this next-generation cloud contact center platform is designed to integrate smoothly with existing systems while supporting every communication channel available. By offering an intuitive user interface, Vocalcom boosts productivity and empowers businesses to unify their customer interactions across various platforms into continuous conversational threads. This approach not only minimizes customer effort but also fortifies relationships with each touchpoint. Remarkably user-friendly, flexible, and fueled by AI, it ensures that conversations remain active and accessible. Every type of customer interaction, such as chat, email, text, phone, and social media, is conveniently centralized, making it easier for businesses to engage with their clients effectively.

Amazon Connect stands out as an intuitive cloud-based contact center that supports multiple communication channels, empowering organizations to provide outstanding customer service while effectively managing costs. More than ten years ago, Amazon's retail sector recognized the need for a contact center that would facilitate personalized, engaging, and seamless interactions with customers, but after failing to find a suitable solution, we took the initiative to develop one ourselves. This groundbreaking platform is now available to a wide range of businesses, with thousands of companies employing Amazon Connect to serve millions of customers daily, regardless of whether they have ten or tens of thousands of agents. Designed from the ground up to be omnichannel, Amazon Connect guarantees a seamless experience for both customers and agents across voice and chat interactions. It comes equipped with a complete suite of tools for skills-based routing, comprehensive real-time and historical analytics, and user-friendly management capabilities, all offered through a flexible pay-as-you-go pricing structure. This model not only optimizes contact center operations but also boosts agent productivity while dramatically lowering expenses. With its extensive array of features, Amazon Connect is transforming how businesses engage with their customers, leading to improved satisfaction and loyalty. As organizations continue to embrace this innovative solution, the future of customer interaction looks increasingly promising.

Our extensive range of unified communication and collaboration (UCC) solutions is designed to enhance your business growth, boost productivity, and optimize efficiency simultaneously. These solutions integrate effortlessly with your current systems, transforming the overall user experience. With our unified communication offerings, connecting, communicating, and collaborating with customers and employees around the globe through video, web, or audio conferencing becomes a straightforward process. By utilizing Tata Communications' unified communication services, you can significantly elevate customer satisfaction and foster loyalty. Combining conferencing capabilities with Global SIP Trunk for IP telephony allows you to streamline operations throughout your organization, leading to increased productivity and lower telephony expenses. Ultimately, adopting these solutions will empower your business to thrive in a competitive landscape.

Discover cloud-based contact center solutions customized for your business needs. Elevate both internal and external communication with Vonage's contact center services. Companies that use Salesforce can take advantage of our integrated solution, formerly known as NewVoiceMedia, improving interactions for both customers and agents alike. Our diverse range of cloud contact center options caters to enterprises of various sizes and needs. Vonage expertly merges contact center functionalities with unified communications, bringing all your communication requirements into a single, flexible cloud environment. Leverage the complete capabilities of Salesforce to connect with clients in a more personalized manner, allowing for faster and more effective calls, courtesy of our strong integration with Salesforce. Make intelligent, rapid routing choices based on any Salesforce object to ensure that the most suitable agent is paired with the right customer. Provide your agents with the essential tools for engaging and meaningful conversations, guaranteeing that every interaction leaves a positive impression. This holistic strategy not only smooths out communication processes but also significantly boosts customer satisfaction, ultimately leading to long-term loyalty and success. Additionally, such enhancements help create a more responsive and customer-centric organization.

The Consortium III Conference server represents a significant advancement in audio conferencing technology developed by Forum Communications. It builds on the successful features of its earlier version, providing an improved user experience through added functionalities, a more efficient server architecture, and a secure web-based interface dubbed WebView. This software boasts a variety of sophisticated features, including support for mobile applications on both iPhone and Android platforms, improved blast dialing capabilities, and options for recording and subsequently playing back conferences. With a focus on VOIP and SIP, it allows for seamless and cost-effective integration into existing voice networks or Unified Communications systems. Users have the flexibility to either deploy the server in their own data center or utilize a cloud-hosted solution, which ultimately enhances productivity while minimizing expenses tied to time, resources, and travel. In today's environment, which increasingly depends on digital communication, the Consortium III Conference server emerges as an essential asset for effective collaboration among teams. Furthermore, its adaptability ensures that organizations of all sizes can benefit from its innovative features.

Mitel MiCollab is a robust platform designed for enterprise collaboration, significantly improving secure and efficient communication regardless of user location. By integrating a variety of tools into a single application, it removes the need to juggle multiple software, allowing team members to manage voice calls, video conferencing, messaging, presence updates, audio meetings, mobile access, and collaborative efforts with ease. This integrated system not only streamlines project management but also strengthens connections among team members and encourages the sharing of insights across departments. Furthermore, it broadens collaboration options beyond the organization's limits, facilitating smooth interactions with clients and business partners alike. Users benefit from a uniform communication experience across all devices, enabling them to easily switch between gadgets without losing momentum in conversations. This level of convenience boosts productivity and ensures that teams remain connected regardless of their physical locations. In essence, Mitel MiCollab equips organizations to collaborate more effectively in a rapidly evolving digital landscape, paving the way for enhanced teamwork and innovation. With its user-friendly interface, the platform not only simplifies communication but also fosters a culture of collaboration that can lead to greater success.

Avaya one-X® Communicator functions as a comprehensive Unified Communications platform that allows business professionals to manage their communication requirements effectively by providing straightforward access to a variety of vital communication resources. This adaptable client can be employed as a standalone application or in combination with one-X Client Enablement Services, Conferencing Enterprise, as well as Avaya Aura® Messaging and Avaya Modular Messaging, thereby boosting its features and integration possibilities. Moreover, its user-centric design ensures that individuals can navigate their communication tasks seamlessly, promoting enhanced productivity and collaboration within the workplace.

The Avaya Experience Platform delivers a comprehensive solution for customer interaction, skillfully integrating voice, video, chat, messaging, and other communication methods to create smooth exchanges across various channels. Aimed at enhancing the experiences of both clients and staff, it equips agents with instant access to customer data via a unified desktop interface, enabling them to provide tailored and effective assistance. This innovative platform streamlines the management of both incoming and outgoing interactions, ensuring that customers can engage through their preferred communication methods while equipping agents with vital resources to resolve issues efficiently. Through the integration of diverse communication channels and the use of advanced analytics, the Avaya Experience Platform empowers organizations to optimize their contact center operations and deliver exceptional customer service. Furthermore, its flexibility in adapting to evolving customer demands allows businesses to maintain a competitive edge in a fast-changing marketplace. With its focus on creating a seamless communication experience, the platform is positioned as a vital tool for modern organizations striving for excellence in customer engagement.

We provide cutting-edge cloud communication solutions that foster dynamic collaboration, significantly boosting workforce efficiency, productivity, and engagement. As a vital segment of NTT Ltd., Cloud Communications is integral to the Intelligent Workplace initiative. Our mission is to offer superior cloud communication solutions that enable impactful interactions, thus enhancing workforce efficiency, productivity, and engagement. Our proficiency encompasses unified communications, cloud voice, and digital events, allowing us to deliver tailored end-to-end consulting, value realization services, and change management to empower organizations in their journey toward digital workplace transformation. No matter where your employees and clients are located or what devices and platforms they use for communication and collaboration, our solutions are crafted to optimize and enhance productivity within your hybrid workplace. By doing so, we ensure that organizations can connect and function seamlessly in a rapidly evolving digital landscape, paving the way for future innovations and improvements in work culture.

UniVoIP's cutting-edge software and solutions enhance productivity, streamline operations, and boost performance, all while adapting to and exceeding the current challenges in business communication. The flagship offering, OfficeConnect™, boasts over 500 features, including PBX, Omnichannel Contact Center, and Unified Communication capabilities, accessible through both private and public networking options within a multi-instance infrastructure. Additionally, UniVoIP provides UniBridge, a robust solution for high-definition audio, video, and web conferencing, which includes features such as screen sharing and meeting logs, complete with timestamps and concise summaries, all without the need for software installation. This comprehensive suite of tools ensures that businesses can communicate effectively and efficiently in an increasingly digital world.

In a fully integrated workspace, users can enjoy seamless voice calls, instant messaging, web conferencing, file and image sharing, convenient drag-and-drop functionalities, and effective task management all in one place. This unified communication experience is available across multiple devices, whether being used on a desktop or a mobile platform. ZAC boosts productivity through its suite of collaboration tools, which encompass voice, video, messaging, and sharing options, simplifying teamwork and enhancing efficiency. With MX Mobile, your workflow continues smoothly, even while you are on the go. All features of ZAC are readily accessible on both iOS and Android devices, providing flexibility for all users. Furthermore, ZAC can be utilized as a desktop application or via the WebZAC browser interface, offering a no-download, cross-platform solution compatible with various web browsers for maximum accessibility. The comprehensive nature of these features positions ZAC as an essential tool for effective communication and collaboration in today’s fast-paced work environment. Ultimately, ZAC is designed to streamline interactions and facilitate teamwork, ensuring that users can connect and collaborate effortlessly.

Zero brings together all aspects of enterprise communication—voice, video, and messaging—into a single, mobile-optimized cloud platform that caters to the modern workforce. With Zero's all-encompassing solution, integrating various business communications is a breeze. The platform boasts features like multi-level auto attendants, ring groups, specified business hours, voicemail, and more. You can enjoy rapid provisioning and activate phone numbers across over 50 countries with ease. Cut down on expenses for mobile and internal calls in your organization by leveraging our free VoIP applications. Coordinate conference calls that can host up to 40 participants and hold video meetings with up to 6 attendees seamlessly. Improve team collaboration with secure messaging options available for individual and group conversations. Other functionalities include simultaneous ringing, call transfers, three-way calls, call holding, and call recording capabilities. You can make and receive calls from your desktop, mobile phone, or landline while keeping your business number intact. Furthermore, you can access your voicemail, enterprise messaging system, and conferencing features from nearly any location, guaranteeing uninterrupted communication for your team. This comprehensive solution is crafted to empower your workforce while effectively optimizing your communication workflows. By centralizing all these tools, Zero enhances productivity and fosters a collaborative environment.

An effective audio conferencing solution is crucial for executive meetings and regular gatherings. When audio conference calls play a key role in the success of your organization, ensuring that every aspect is flawless becomes a priority. ZipDX provides the capability to craft a customized conferencing experience that aligns with the unique requirements of your meetings. With a diverse array of configurations available, the ZipDX platform equips you to address any audio conferencing obstacle that may arise. It is particularly recognized as the top choice for multilingual calls featuring simultaneous interpretation, as well as for online focus groups monitored through our cutting-edge One-Way Glass technology. Furthermore, it enables expert interviews while prioritizing confidentiality and security. You can effortlessly oversee and manage communication flows, guiding participants into separate virtual rooms for private discussions, and bringing everyone back together as needed. This versatility guarantees that each meeting is conducted with optimal professionalism and effectiveness, ultimately contributing to the overall success of your organization. In essence, ZipDX not only simplifies the process but also enhances the quality of interactions within your team and with external partners.

For over ten years, ConferenceManager (CM) has established itself as an essential resource for both federal and enterprise environments. Renowned for its user-friendly interface, adaptability, and robust capabilities, CM continues to bolster its reputation for dependability and high quality. What sets ConferenceManager apart is its remarkable flexibility in accommodating the diverse demands of any organizational workflow. Unlike many enterprise solutions that struggle with effective communication and collaboration among various employee types, ConferenceManager excels in this area. While it serves as a conventional conferencing solution, it is also meticulously crafted to integrate seamlessly with specific industry workflows. Its emphasis on adaptability—whether in terms of scalability or available features—provides customers with a distinctive chance to create a tailored tool that enhances business processes and optimizes productivity. Furthermore, the Operator Console serves as a vital component, offering real-time support and monitoring capabilities for the ConferenceManager system, ensuring that users have the assistance they need at all times. This comprehensive approach to functionality solidifies ConferenceManager's position as a leader in the conferencing solutions market.

Bria Teams elevates your team's productivity by bringing all communications into one streamlined application. The enhanced Bria Teams Pro offers a secure environment for high-definition video and audio meetings, as well as screen sharing, alongside the standard features of Bria Teams. Users can conveniently install the app on up to three preferred devices, ensuring versatility whether on Windows or Mac desktops, or iOS and Android mobile devices. This flexibility allows for uninterrupted workflow across chosen platforms, guaranteeing that all communications are seamlessly synchronized for maximum accessibility and efficiency. Furthermore, Bria Teams includes intuitive administrative features designed to significantly improve team collaboration. Inviting colleagues is as simple as using their email, and scaling up your team is straightforward as you can easily add more seats. The web-based Bria Teams Portal enables quick monitoring of team activities and facilitates the integration of additional voice services. This innovative communication solution is developed by CounterPath, the same trusted company behind the widely used X-Lite and Bria softphones. Ultimately, Bria Teams is crafted to empower your team to work more effectively together, fostering a collaborative atmosphere that drives enhanced productivity and results. The ability to manage communications effortlessly positions Bria Teams as an essential tool for modern organizations.

Video conferencing enables individuals to engage in real-time conversations over the internet, bridging distances and time zones. The primary objective of video conferencing tools is to facilitate face-to-face interactions, no matter where the participants are situated. VideoMeet offers the flexibility to personalize virtual audio and video conferences, adapting them to meet the specific needs of your workplace. With its high-quality audio and video features, VideoMeet ensures smooth and effective conferencing, which enhances productivity in business and sales. This platform is recognized for its robust collaborative features and capabilities. A new basic version of VideoMeet is now available at no cost, while an upgraded premium version comes with additional features for a fee. The free version accommodates up to 100 participants and includes essential functionalities that cater to most users’ needs. However, there are limitations on meeting duration. To utilize the service, users may need to arrange an appointment or initiate a call. Upgrading to the paid version eliminates these restrictions, offering a more versatile experience for users. Ultimately, VideoMeet's offerings cater to varying needs, ensuring that both casual users and businesses can find suitable conferencing solutions.

Verizon Conferencing has introduced a cutting-edge access solution designed to help customers maximize their IP network functionalities efficiently. This advancement enables companies to leverage their investments in Private IP networks for uninterrupted connectivity to Verizon Business' audio conferencing bridges, which utilize Internet Protocol (IP) technology. By adopting Private IP for data transmission, the IP Audio Conferencing service allows users to participate in their Instant Meetings from any specified location via the Session Initiation Protocol (SIP). In addition, Verizon Business supports both IP and Public Switched Telephone Network (PSTN) calls on the same IP-compatible conferencing bridges, ensuring that all participants in an Instant Meeting can access the audio conference, irrespective of their selected access method. This hybrid calling feature provides businesses with enhanced flexibility, allowing attendees to join conference calls seamlessly whether they are using an IP endpoint or a PSTN endpoint from anywhere around the globe. Consequently, organizations can improve their communication strategies while promoting inclusivity among all participants, ultimately fostering more effective collaboration. This robust solution not only addresses the needs of modern enterprises but also positions them to thrive in an increasingly connected world.

CoPointer is tailored for collaboration, education, and recreational activities. With this innovative technology, you can help a family member shop online, facilitate virtual classes, guide a colleague, or effortlessly arrange meetings. CoPointer simplifies the management of your virtual sessions, allowing you to invite participants to your class with a single click. The platform is equipped with essential tools such as a whiteboard, conference calls, file sharing, and features that enable you to emphasize crucial information. It fosters online interactions between teams and colleagues regardless of their locations and devices. Capable of accommodating up to 100 participants and offering unlimited meeting durations, CoPointer enhances performance with features like conference calling and on-screen highlighting. This solution transcends the traditional Support Button; the text chat link codes that you can embed in your website facilitate highlighting, conference calls, file sharing, and seamless site navigation. By embracing CoPointer, you can revolutionize your approach to connecting and collaborating with others in both your professional and personal lives, enhancing productivity and engagement. Moreover, the user-friendly interface ensures that anyone can take advantage of its features without needing extensive technical knowledge.

TurboMeeting, provided by R HUB Communications, enables efficient web, audio, and high-definition video conferencing, catering to a wide range of organizations from small startups to large corporations. Established in 2005, this reliable platform has earned the confidence of more than 4 million users worldwide. TurboMeeting offers an array of features, including secure internal meetings, easy plug-and-play integration, telepresence support for HD video, and real-time collaboration through advanced live-streaming technology. Furthermore, it includes a free audio conferencing service with global dial-in options, making it easy for teams to communicate from anywhere in the world. With its extensive suite of capabilities, TurboMeeting emerges as an all-encompassing solution for the communication challenges faced by today's businesses, adapting to their evolving needs and enhancing productivity across varied environments. Its user-friendly interface and versatile functionalities also contribute to a more engaging and interactive meeting experience for all participants.

Unlock the potential of real-time HD audio collaboration, empowering you to record, evaluate, and endorse projects with anyone around the globe, thanks to cutting-edge technology in voice, music, and sound capturing. When working alongside creative professionals or talent from different corners of the world feels as effortless as having them in the same room, the opportunities for groundbreaking innovation are limitless. Source-Connect acts as your dependable safeguard against the unpredictable nature of internet connectivity. With its Auto-Restore feature, you can maintain the integrity of your sessions, ensuring they are smooth and devoid of interruptions or glitches. Moreover, the Auto-Replace function simplifies the reintegration of original PCM audio into your recordings, streamlining your workflow significantly. Whether your project involves mono voice tracks, stereo mixes, or multi-channel music and effects, you can trust in the delivery of high-definition audio with remarkably low latency, achieved through our state-of-the-art Fraunhofer AAC codecs. In addition, the Remote Transport Sync (RTS) feature allows real-time synchronization of remote performances with local tracks, accommodating a range of configurations such as mono, stereo, and surround sound. This versatile solution is perfect for various uses, including ADR, overdubbing, and review and approval stages, guaranteeing that every endeavor meets professional quality standards. Collaborate with assurance, elevate your audio endeavors, and explore new horizons in sound production. The future of audio collaboration is here, waiting for you to take advantage of its full potential.

Flock serves as the central hub for your team's communication needs. With features such as team messaging, audio and video calls, along with various productivity applications, it streamlines collaboration. This all-encompassing platform simplifies the way you work, providing everything necessary in one user-friendly tool. Flock's integrated video conferencing capability ensures ongoing connectivity, accommodating up to 20 participants simultaneously. Sharing your screen is effortless, requiring merely a single click. Its advanced search functionality enables quick access to any shared message, file, or link. To enhance project management, Flock offers a comprehensive suite of collaborative tools, including Shared To-Dos, Polls, Reminders, and Note Sharing. With more than 50 integrations available, you can easily connect Flock to other tools like Twitter, Google Drive, and Todoist, all with just one click. This means you can focus on your tasks without the hassle of switching between different applications, significantly boosting your overall productivity. By utilizing Flock, teams can work together more effectively and efficiently than ever before.

Wire safeguards essential communications for organizations with the highest security needs across the globe. By employing advanced encryption techniques and a zero-trust framework, Wire ensures that its users experience top-notch security for their communications. Furthermore, administrators are empowered to oversee and protect their organization's data, maintaining its sovereignty. Founded by the original creators of Skype, Wire delivers end-to-end encryption across various platforms, including messages, audio and video calls, file sharing, and external collaboration. Adopted by numerous G7 governments, Wire stands at the leading edge of secure communication, continuously innovating and setting standards in encryption technology with its Messaging Layer Security. To discover more about their services and offerings, you can visit wire.com for additional information.

MeetingOne provides a variety of products, personalized services, and customized solutions designed to enhance participation in essential calls, webinars, and online classrooms. With a comprehensive selection of industry-specific offerings that prioritize compliance and security, MeetingOne is dedicated to addressing your unique requirements. You can find all the communication solutions necessary for diverse sectors in one convenient location. Our offerings are designed to facilitate event customization, boost participant engagement, and monitor outcomes effectively. Experience top-notch audio quality that ensures optimal control and security for your business-critical meetings and conference calls. Additionally, we specialize in custom development services tailored for companies aiming to incorporate specific features into their audio conferencing, eLearning, or webinar platforms. Our commitment is to turn your vision into reality! Leveraging our dependable expertise and extensive resources, we aim to support you in achieving more impactful virtual events, seamless conference calls, and productive online training sessions, ensuring your goals are met with success.

The sole serverless platform in the industry designed for voice, video, and messaging APIs. It is relied upon by countless developers worldwide to enhance and expand real-time communication capabilities for businesses of all sizes.

Strengthen and expand your professional relationships by utilizing face-to-face meetings and audio conferences that are designed with collaborative features to promote effective discussions. You can easily extend these functionalities to your entire global team without any additional hardware or software, allowing you to concentrate on your meetings right away. Veeting Rooms leverages advanced text, audio, and video communication technologies to guarantee clear and effective interactions. You can smoothly upload your presentation materials and display them live to all meeting participants, ensuring everyone is on the same page. The platform also supports screen sharing and document uploads, which fosters effortless collaboration among attendees. Veeting Rooms establishes an all-encompassing virtual meeting environment that encompasses WebRTC-based audio and video conferencing, online slide presentations, whiteboarding, document sharing, and text chat features, all aimed at enhancing the engagement and interactivity of your meetings. Recognizing that a significant number of our users depend on Microsoft Outlook for their email, contacts, and scheduling tasks, we are committed to developing a Veeting AddIn to elevate their overall experience. This integration will not only streamline the scheduling of meetings but also significantly boost overall productivity for our users. By creating a seamless experience across platforms, we aim to empower teams to work together more efficiently.

A comprehensive cloud-based solution provides a range of communication tools, including voice, fax, text messaging, and both audio and video conferencing, which significantly boosts employee productivity whether they are at their desks or telecommuting. This platform facilitates seamless connectivity across various devices such as smartphones, tablets, softphones, or desktop IP phones, thus enhancing customer interaction capabilities. By consolidating calls through a single phone number, organizations can more efficiently direct incoming inquiries to the right team members, simplifying the process for clients trying to connect. The system also comes equipped with features like instant local numbers, toll-free lines, internet faxing, and customizable services based on the time of day. Moreover, it integrates video meetings and collaborative online tools, allowing businesses to bypass the usual expenses related to maintenance, software upgrades, installation, and support that come with conventional systems. This intuitive communication platform allows companies to prioritize customer service over juggling multiple communication tools and channels. With the option to maintain up to three unique business numbers—one primary local number, one toll-free number, and an additional local number specifically for faxing—organizations can significantly enhance their availability and outreach. Ultimately, this cohesive service not only streamlines communication but also contributes to improved overall operational effectiveness, allowing businesses to thrive in a competitive landscape. Additionally, as teams become more mobile, the flexibility provided by this platform is essential for adapting to modern work environments.

With a single click, you can easily generate a link that sets up an online communication room right in your browser, bypassing the need for any downloads. Just input your email from any device—be it a computer, tablet, or smartphone—and a personalized link to your discussion space will be created in an instant. This platform allows you to engage in audio and video calls while also enabling effortless document sharing. Our business model is centered around user privacy, foregoing data collection, as we are firmly committed to GDPR compliance through our "Privacy by design" approach. We ensure that all services are securely hosted in French data centers, guaranteeing that data transfers are protected with end-to-end encryption. Designed with professionals in mind, Linkello offers a range of features including video calls, audio communication, screen sharing, text chat, and secure document exchanges. Furthermore, we simplify transaction management by providing invoicing and online payment solutions for your services. Elevate your service offerings with video functionality that can be activated with just a click, utilizing our Linkello office and Linkello medical APIs, which are both secure and easy to integrate. With a REST API at your disposal, you have the flexibility to seamlessly embed video services into your business framework while upholding the utmost standards of security and privacy. This comprehensive solution ensures that all your communication requirements are fulfilled without sacrificing safety or user experience, making it an ideal choice for modern professionals.

Experience high-definition audio and video conferencing that enhances team collaboration effortlessly. Take advantage of unlimited meetings without any time limitations and enjoy free dial-in options using toll-free numbers. Joining a meeting is a breeze with just one click through any compatible WebRTC browser like Chrome, eliminating the hassle of downloads. Enjoy the benefits of unrestricted meetings and minutes, along with complimentary toll-free dial-in capabilities. The intuitive interface allows for quick joining and a full-screen viewing experience, accessible from both desktop and mobile devices or directly via the web. Users will appreciate the combination of HD video and 8x8's renowned audio quality, alongside easy screen sharing and remote desktop control, with all recordings safely stored in the cloud. Integrate seamlessly with your favorite enterprise applications, including calendar tools, Single Sign-On capabilities, and contact directories. Expand your audience by live-streaming meetings directly to YouTube, reaching unlimited viewers. The comprehensive 8x8 Video Meetings platform, enhanced by Virtual Office, brings together voice and chat functionalities, all within a single cloud-based solution, ensuring an exceptional collaborative environment. Furthermore, this platform guarantees that team communications remain both efficient and effective, regardless of where participants are located, making it an ideal choice for modern businesses.

Avaya Cloud Office serves as a robust communication solution that operates entirely in the cloud, merging voice, video, messaging, meetings, and collaboration tools into an integrated platform. It successfully connects in-office, remote, and mobile workers across different devices, ensuring seamless and consistent communication. Featuring capabilities such as business phone lines, voicemail transcription, team messaging, and document sharing, it greatly enhances both productivity and collaborative efforts. Additionally, the platform prioritizes security through advanced encryption and integrates with over 100 business applications, including Salesforce, Office 365, and G Suite, aiding organizations in streamlining their workflows and improving overall effectiveness. Designed to meet the dynamic demands of contemporary enterprises, this versatile solution evolves alongside businesses to maintain relevance in a fast-paced environment. Its user-friendly interface further encourages adoption and maximizes the potential for teamwork and communication efficiency.

iNexus, created by NexInteractive, represents a state-of-the-art cloud contact center solution that stands out for its rapid deployment and impressive scalability, making it suitable for both inbound and outbound services. The platform boasts an array of powerful features, including shotgun ACD, callback management, multi-tier voice conferencing, host swap transfer, and dynamic scripting, among others. Leveraging the capabilities of HTML5 and WebRTC technologies, iNexus guarantees superior audio quality and enhanced flexibility for its users. This forward-thinking solution is crafted to adapt to the changing requirements of contemporary communication practices. Furthermore, its user-friendly interface ensures that organizations can easily navigate its various functionalities, streamlining their operations effectively.

The globally recognized Avaya IP Office offers a robust unified communications platform that is both deployed and supervised on-site. To elevate the engagement and experiences of your customers and employees alike, explore the wide range of functions provided by IP Office. You can effectively assess customer interactions by taking advantage of features like call recording, monitoring, and detailed reporting. With the inclusion of Avaya Call Reporting within IP Office, capturing and documenting incoming communications becomes a seamless task. Additionally, you have the flexibility to add real-time call center agent workstations and dashboards, which significantly enhances the efficiency of call management processes. When Avaya IP Office is combined with a subscription to Avaya Spaces, you gain access to a multifunctional application that integrates voice, video, messaging, conferencing, and calendar services, all available from any device and location. This powerful integration not only simplifies communication but also drives productivity improvements throughout your organization, ensuring that everyone can collaborate effectively no matter where they are. Ultimately, leveraging these tools can lead to a more responsive and agile business environment.

Voxtelesys has been recognized as a top choice among various PBX and Dialer vendors. Our dedicated team of engineers, specializing in both software and hardware, ensures comprehensive support for all products we offer. Each day, we diligently develop customized applications aimed at enhancing connectivity with Voxtelesys' services. Once you experience the level of customer support we provide, your choice will be straightforward. We prioritize responsiveness by promptly answering calls and efficiently managing business needs. Voxtelesys delivers scalable IP communications solutions tailored for businesses and contact centers, regardless of their size. Our High Capacity SIP Trunk with advanced routing capabilities caters to contact centers managing anywhere from 4 to 4,000 lines. Additionally, our carrier-grade SIP termination service guarantees full redundancy, achieving an impressive reliability rate of 99.999% (often referred to as five nines), along with exceptional integration capabilities within your network. Utilizing G711/ULAW/ALAW codecs, our SIP service ensures superior call quality, making Voxtelesys a reliable partner for your communication needs. By choosing us, you not only get outstanding service but also a partnership that emphasizes innovation and reliability.

VideoMost Server functions as a self-hosted alternative to Zoom, offering a cost-effective video conferencing solution that can be licensed at a lower price compared to major cloud providers. This platform is designed for enterprises, integrating mobile messaging and content-sharing features for enhanced collaboration. With the ability to host up to 300 video participants, VideoMost includes a variety of collaboration tools such as screen sharing, interactive whiteboards, polls, and a mobile messaging service. It ensures secure communication while allowing users to connect from any device or network. Furthermore, VideoMost is compatible with both Scalable Video Coding (SVC) and MUX (MIX) architectures, optimizing video quality based on network conditions and CPU performance throughout the conference. Additionally, it supports complete interoperability with legacy hardware from brands like Cisco and Polycom, as well as Microsoft software such as Outlook, Exchange, and Skype, making it a versatile choice for organizations seeking reliable video communication solutions.

Microcall integrates effortlessly with a variety of Voice and Hosted platforms, Session Border Controllers (SBC), CUBE systems, and Gateways, analyzing incoming data in real-time to provide dynamic and insightful dashboards for managers at all levels of the organization. These dashboards furnish managers with essential information needed for prompt and informed decision-making in the business landscape. By automating the integration process of Microcall with systems like Active Directory, PeopleSoft, Workday, Banner, Avaya Site Admin, and several HR platforms, the generated reports contain comprehensive employee details, including names, locations, departments, cost centers, sessions, devices, MAC addresses, and shared-line assignments. This combination of voice data with extensive employee information greatly enhances the reporting capabilities available to organizations. The robust features and automation capabilities of Microcall streamline the reporting process effectively, ensuring that every manager, whether in Telecom Infrastructure, Network Administration, Security, Finance, Sales, HR, or Customer Service, benefits from the innovative solutions provided by Microcall. Consequently, organizations can significantly improve their operational efficiency and make more strategic decisions grounded in real-time insights, ultimately fostering a culture of data-driven leadership. The ability to access critical information at a glance empowers managers to respond swiftly to emerging challenges and opportunities.

Softdial Contact Center™ represents Sytel’s premier collection of comprehensive contact center software and services. It effectively supports over 50,000 customers across more than 50 nations. The platform’s powerful APIs are designed for customization, adaptation, and white-labeling to align with diverse business requirements. SCC efficiently oversees all communication mediums, such as voice calls, chats, emails, and messaging, seamlessly integrating and managing interactions among agents, queues, and campaigns through its Automatic Session Distributor. This versatility ensures that businesses can maintain optimal communication flow and enhance customer engagement across various platforms.

At Soft-ex, we enable Digital Service Providers (DSPs) to enhance customer satisfaction while simultaneously reducing their billing and customer service costs through our innovative interactive billing communication solutions tailored for both B2B and B2C sectors. For Unified Communications (UC) providers and their enterprise clients, our advanced UC analytics solutions are designed to optimize infrastructure efficiency, performance metrics, and cost management in their collaborative efforts. The benefits of our solutions are significant, as they effectively integrate and leverage existing billing systems, like CSG, Amdocs, and Netcracker, with UC platforms such as Microsoft Teams, Cisco HCS/Webex Calling, Zoom, Mitel, and Avaya. As a reputable technical ally to major players in the UC industry, we deliver exceptional value to resellers of Session Border Controllers (SBCs) in response to the increasing demands of enterprise customers. Our seamless integration capabilities facilitate a smooth transition, whether you are initiating new systems or upgrading outdated ones, thereby ensuring a vital connection between billing communications and collaboration analytics for your clientele. This strategy not only promotes improved customer engagement but also enhances the overall operational structure for service providers, ultimately contributing to their long-term success. By focusing on these key areas, we position our partners to thrive in a competitive market landscape.

Broadvoice streamlines communication solutions for small and medium-sized enterprises (SMEs) by integrating robust cloud PBX and unified communication functionalities alongside virtual call centers into a single, acclaimed Unified Communications as a Service (UCaaS) platform. This innovative platform provides enterprise-level capabilities at competitive prices, making it accessible for SMEs. With a reliable and secure network infrastructure, Broadvoice ensures that businesses can connect with their customers seamlessly from any location, at any time, and using any device. Furthermore, the company has earned recognition on both the Deloitte Technology Fast 500 list and the Inc. 500 rankings of the fastest-growing private firms, highlighting its significant impact in the industry. Broadvoice's commitment to excellence and customer satisfaction continues to drive its growth and popularity among businesses looking for effective communication solutions.

Call center software enables agents to effectively manage their daily operations, leading to enhanced efficiency, effectiveness, and overall productivity. By granting access to customer history, agents can significantly elevate the level of customer service provided. Serving as the core of customer communication, this software boosts agent productivity and allows for seamless handling of both incoming and outgoing calls. Moreover, it facilitates easy tracking of calls, which plays a critical role in enhancing service quality. With features designed to improve the customer experience, such as live monitoring, call barge-in, and coaching capabilities, the software provides valuable insights into agent performance. A key feature in this technology is the Automatic Call Distribution (ACD) module, which utilizes specific business logic to ensure that incoming calls are efficiently routed to the appropriate contact center agents. This comprehensive approach not only streamlines operations but also fosters better interactions between agents and customers. Ultimately, the integration of such software is essential for any call center aiming to thrive in a competitive landscape.

CX-E seamlessly integrates with top communication platforms such as Avaya, Cisco, Microsoft, Mitel, and NEC, whether installed on-premises or utilized in the Cloud, significantly enhancing existing telephony and email infrastructures. It features cutting-edge capabilities, including end-to-end encryption for voice messages, ensuring maximum security. Users can take advantage of a mobile application that offers single number reach, smart call forwarding, clear delineation between personal and business calls, inbound call screening, and safeguarding of personal mobile numbers. The system effectively compiles voicemail, email, and fax into a single inbox, simplifying user access. Additional functionalities include text-to-speech, voicemail transcription, and secure messaging options. With speech-enabled technology, individuals can manage their calendars, emails, faxes, and voicemails without needing to use their hands or eyes. Moreover, the federated presence feature allows users to set personalized greetings that reflect their calendar schedules. CX-E supports multiple attendants, incorporates speech recognition interfaces, offers customizable greetings for various departments, provides multilingual support, and allows for scheduled messages. It also facilitates personalized automated outreach via phone calls or text messages, boosting communication efficiency overall. This all-encompassing solution is meticulously engineered to enhance communication workflows and significantly elevate productivity levels in any organization. Furthermore, its versatility ensures that businesses of all sizes can tailor the system to meet their specific needs and improve their operational effectiveness.

TeleMate.Net's Predictive UC Analytics solution transforms complex communication patterns into actionable insights for businesses, featuring secure access controls tailored to specific roles that enhance its utility across the entire organization. By enabling faster resolutions for service quality issues, it significantly boosts operational efficiency for IT teams and other stakeholders alike. This solution provides a singular platform for UC&C service assurance and workplace analytics. It connects various communication events, offering richer perspectives and deeper insights. Role-based controls empower employees to interact with intuitive, dynamic dashboards, making data engagement more accessible. Additionally, it applies statistical modeling to all session activities, allowing for the anticipation of performance trends for tomorrow, next week, or even next month. Information can be distributed at any preferred time, frequency, or format, ensuring it is available exactly when needed. With the ability to gain comprehensive visibility into voice, video, contact center, and collaboration technologies, this unified solution cultivates a more informed and agile business landscape. Such a holistic approach not only simplifies decision-making processes but also significantly improves the overall effectiveness of the organization, fostering a culture of continuous improvement and responsiveness.

IntelePeer's Communications Automation Platform (CAP) provides a cloud-driven solution specifically designed to enhance customer engagement and improve user experiences. This platform integrates effortlessly with various enterprise applications, allowing businesses to boost efficiency, lower operational expenses, and automate communications across diverse channels such as voice, SMS, and social messaging. By harnessing generative AI, CAP facilitates seamless omnichannel communication and accommodates on-premises, cloud, or hybrid environments, offering a versatile option for evolving organizational workflows. Additionally, IntelePeer prioritizes enterprise-grade security and compliance measures, safeguarding sensitive information while enabling organizations to refine their communication tactics. Overall, this innovative platform empowers businesses to stay competitive in a rapidly changing digital landscape.

Transform your customer service operations with Cisco Finesse, an advanced desktop solution tailored for both agents and supervisors that promotes effective collaboration across the teams within your service organization. Designed with the user in mind, Finesse enhances the experience of customer care representatives and seamlessly integrates with the Cisco Collaboration suite while following industry standards. This platform facilitates cost-effective customization of interfaces for agents and supervisors through open web 2.0 APIs, allowing for the easy addition of supplementary applications that provide extra value. By integrating traditional contact center functionalities into a streamlined, browser-based desktop, Cisco Finesse eliminates the necessity for client-side installations. Customers benefit from a single, flexible interface, or cockpit, that allows customer care personnel rapid access to a diverse range of resources and information, which results in faster and more accurate service delivery. Additionally, this forward-thinking solution streamlines communication and collaboration among teams, greatly improving overall operational efficiency. In essence, Cisco Finesse is not just about enhancing service; it's about transforming the way teams engage with each other and with customers.