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What is Soft-ex?

At Soft-ex, we enable Digital Service Providers (DSPs) to enhance customer satisfaction while simultaneously reducing their billing and customer service costs through our innovative interactive billing communication solutions tailored for both B2B and B2C sectors. For Unified Communications (UC) providers and their enterprise clients, our advanced UC analytics solutions are designed to optimize infrastructure efficiency, performance metrics, and cost management in their collaborative efforts. The benefits of our solutions are significant, as they effectively integrate and leverage existing billing systems, like CSG, Amdocs, and Netcracker, with UC platforms such as Microsoft Teams, Cisco HCS/Webex Calling, Zoom, Mitel, and Avaya. As a reputable technical ally to major players in the UC industry, we deliver exceptional value to resellers of Session Border Controllers (SBCs) in response to the increasing demands of enterprise customers. Our seamless integration capabilities facilitate a smooth transition, whether you are initiating new systems or upgrading outdated ones, thereby ensuring a vital connection between billing communications and collaboration analytics for your clientele. This strategy not only promotes improved customer engagement but also enhances the overall operational structure for service providers, ultimately contributing to their long-term success. By focusing on these key areas, we position our partners to thrive in a competitive market landscape.

What is Avaya Aura?

Avaya addresses the growing needs of contemporary communication through its innovative Avaya Aura® Platform, which features a state-of-the-art architecture built for real-time interactions and utilizes session-based collaboration technologies. Instead of complicating current systems or requiring an entire system replacement, the Avaya Aura® Platform simplifies operations and offers a modern upgrade pathway from traditional, isolated, and location-dependent communication methods. This progress leads to an advanced and cost-efficient multimedia communications solution that effortlessly combines both existing and future investments in voice, video, real-time collaboration, and other areas. Specifically designed to improve collaboration among individuals in today’s fast-paced businesses, the Avaya Aura® Platform employs a unique methodology regarding the Session Initiation Protocol (SIP), enabling the integration of media, networks, devices, applications, and presence into a cohesive framework. By achieving this integration, it not only boosts communication efficiency but also cultivates a more cooperative workplace atmosphere. Ultimately, the Avaya Aura® Platform stands as a pivotal tool for organizations aiming to thrive in a rapidly evolving digital landscape.

Media

Media

Integrations Supported

A10 Defend DDoS Mitigator
Balto
CallTools
CommunityWFM
Cylera Platform
Daisee
Dynamics Telephony
Empirix
LumenVox Voice Biometrics
Oreka TR
ServEngage
Studio Creatio
TCS CHROMA
TCS HOBS
TCS MasterCraft DataPlus
TCS MasterCraft TransformPlus
Yellow.ai

Integrations Supported

A10 Defend DDoS Mitigator
Balto
CallTools
CommunityWFM
Cylera Platform
Daisee
Dynamics Telephony
Empirix
LumenVox Voice Biometrics
Oreka TR
ServEngage
Studio Creatio
TCS CHROMA
TCS HOBS
TCS MasterCraft DataPlus
TCS MasterCraft TransformPlus
Yellow.ai

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Soft-ex

Date Founded

1989

Company Location

Ireland

Company Website

www.soft-ex.net/solution

Company Facts

Organization Name

Avaya

Company Location

United States

Company Website

www.avaya.com/es/documents/fs-avaya-aura-platform-uc4803se.pdf

Categories and Features

Telecom Expense Management

Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Contract Negotiation
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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